Director, Strategic Account Management - Enterprise

About Auror

At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We're using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

As the Director of Strategic Account Management (internally known as Director Retail Partnerships), you will lead the team responsible for growing and deepening Auror's strategic partnerships with some of the largest retailers in North America.

This is a critical leadership role at the intersection of enterprise relationship management, value delivery, and enterprise sales. You'll build, coach, and inspire a high-performing team of Partnership Managers (our Strategic Account Managers), equipping them to manage high-value partnerships, strengthen customer engagement, and drive revenue expansion.

Reporting to the VP of Customer, you'll work cross-functionally with Product, Marketing, Customer Success, and Sales to ensure we're delivering meaningful outcomes for our partners, aligned with Auror's long-term strategy and purpose.

What you'll do:

• Accelerate revenue growth and retention: Lead the team to execute high-impact account strategies that drive account expansion, strengthen customer commitment, and consistently uncover and convert new commercial opportunities
• Build and lead a world-class team: Recruit, develop, and manage a team of strategic account managers, with a focus on performance, career development, and inclusive leadership
• Ensure execution rigor and process discipline: Reinforce adherence to core sales processes, operating rhythms, and tools (e.g. Salesforce) to drive consistent performance, accurate reporting, and scalable growth
• Own and grow executive relationships: Build trusted senior relationships across key accounts, ensuring alignment on strategic priorities, measurable outcomes, and long-term partnership success.
  
  

This role reports to Ruby Arden, VP Customer

As VP Customer at Auror, I lead Account Management and Customer Success across Australia, New Zealand, and North America. Over the past decade, I've built and led high-performing teams that deliver customer impact and drive sustainable growth in fast-paced SaaS environments.

I combine commercial acumen with customer empathy - building trust, simplifying the complex, and driving momentum. Outside of work you can find me spending time with friends & family, often walking the beach or at the best eateries across Denver, Auckland, or Melbourne.

Requirements

About you

• Experienced enterprise leader: You've led enterprise sales or strategic account management teams for 8+ years in a complex, customer-facing environment — ideally in B2B tech, SaaS, or another high-impact technology space
• Enterprise commercial acumen: You've personally owned, grown, and closed large enterprise accounts (i.e. minimum $1m ARR). You understand how to build C-level trust, navigate complex organizations, and drive revenue expansion over time
• Team-first operator: You are an experienced people leader who thrives on coaching others to excel. You know how to hire and grow top talent, lead with empathy, and hold teams to a high standard
• Mission-driven and adaptable: You're energized by purpose-driven work, comfortable navigating ambiguity and shifting priorities to move the mission forward
• Denver-based or open to travel/relocation:
• Location: This role is ideally based in Denver, where most of the team is located. We're open to relocating the right candidate, or considering someone who will be based remotely and can travel regularly to Denver for in-person collaboration
• Travel: Ability to travel up to 40% across North America to build deep customer relationships, collaborate in person, and represent Auror at key industry moments
  

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive compensation range: $300K on-target earnings with uncapped earnings for those who outperform
• Employee share scheme: You'll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours
  
  

Next steps:

If you're excited about our mission and you have the experience and a passion for this role, please hit "Apply".

If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.

The deadline for applications is 19 Sep 2025