StubHub reposted this
At StubHub, we’re proud to be at the forefront of customer experience innovation with AI. My team has been collaborating with OpenAI to build with the Realtime API in public beta, creating one of the first large-scale Voice Assistants on GPT Realtime. With the recent launch of GPT Realtime, we’re thrilled that OpenAI spotlighted our work: https://lnkd.in/dVp-AJcT This reflects our vision to make customer support effortless: meeting fans where they are, whether through chat or voice, and delivering faster, higher-quality resolutions at scale. Huge thanks to our incredible teams across Product, Engineering, and Operations for making this happen. The future of customer service is here, and we’re excited to keep leading the way. We are hiring! Explore roles: https://lnkd.in/dQc3XKi7
Today we're introducing our most advanced speech-to-speech model, 'gpt-realtime', and updates to the Realtime API in general availability—enabling you to build reliable, production-ready voice agents. Our new model is significantly better at following complex instructions, calling the right tools at the right time, and producing more natural-sounding, expressive speech. We’re also releasing two new voices exclusively in the Realtime API: Cedar and Marin. We developed the model in close collaboration with our customers and evaluated its performance on real-world use cases like customer support, personal assistance, and education. The Realtime API features new capabilities as well, including image inputs, connecting to remote MCP servers, and SIP phone-calling. Check out the video below to see how organizations like Zillow, T-Mobile, StubHub, Oscar Health, and Lemonade power voice agents with the Realtime API. You can also learn more in our blog: https://lnkd.in/gGjTiM4K