JCAT is a real-time ticketing system built with Laravel. It focuses on simplicity and instant communication —create a ticket, reply in threads, and get live updates with no page refresh. It’s built for speed, collaboration, and ease of use.

Key Technologies used:

• Laravel 12
• MySQL
• Redis
• Nginx
• Laravel Reverb & Echo (WebSockets)
• Docker + Docker Compose
• Alpine.js & Tailwind CSS
• PestPHP

• Clone the repository:

git clone https://github.com/benjamimWalker/just_create_a_ticket.git

• Go to the project folder:

cd just_create_a_ticket

• Prepare environment files:

cp .env.example .env

• Build the containers:

docker compose up -d

• Install composer dependencies:

docker compose exec app composer install

• Run the migrations:

docker compose exec app php artisan migrate

• Install npm dependencies:

docker compose run --rm npm install

• Build the assets:

docker compose run --rm npm run build

• You can now execute the tests:

docker compose exec app php artisan test

• And finally, start reverb websocket server:

docker compose exec app php artisan reverb:start

Head to the URL http://localhost/tickets

Click the "Create New Ticket" button and fill in the form. You can set a title, priority and status (default for open but you can create a closed for whatever reason)

Click on any ticket. You can see the ticket details and all replies. You can also create a new reply.

The main features of the application are:

• Real-time ticket threads with WebSocket-powered messaging
• Responsive, lightweight UI with Tailwind and Alpine
• Instant updates to connected users only (per-thread broadcasting)
• Status toggling (open/closed) with locked replies on closed tickets
• Automated tests with Pest. critical paths: creation, validation, messaging

[Benjamim] - [[email protected]]
Github: @benjamimWalker