STAFF SERVICES ANALYST

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-489935

Position #(s):

904-082-5157-019

Working Title:

Staff Service Analyst

Classification:

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$6,031.00 - $7,547.00 A

# of Positions:

Multiple

Work Location:

Alameda County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not despite the diverse attributes of our workforce, but because of our diversity.

Department Website: www.dot.ca.gov

Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Job Description And Duties

Will Consider Associate Governmental Program Analyst.

Consult with Managers and Supervisors to identify and resolve training issues, provide options and alternatives that may include the development of training programs to meet identified needs. This involves collaborating with customers to identify training needs, develop course objectives, construct lesson plans, develop course delivery methods, develop in-house evaluations, develop cost effective training, and identify effective resources/methods such as classroom training (in-person). computer/web based training, use of internal or external consultants. Develop, implement, coordinate, evaluate and continuously improve the Division's statewide training programs (i.e., leadership,

management, supervisory, rank and file training programs) to meet the identified statewide Department training needs. Evaluate the Department's training programs and instructors to measure program effectiveness; provide recommendations for continuous improvement of training programs. Conduct training for trainers' courses and other statewide training programs. Participate in special training related task forces; prepare training reports; present to the Director, Managers, Supervisors, Training Officers/Coordinators, and internal and external customers; and perform other training activities, as needed. May perform other Administrative duties, outreach program, projects, Job fairs, and Cal-Card purchases.

PARF# 04-6-0009 / JC-489935

Eligibility for hire may be determined by your score on the Staff Services Analyst/ Associate Governmental Program Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.

https://forms.office.com/g/RyK102ty4G

https://youtu.be/oC9wIp8QalI

Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

Special Requirements

• Possession of a valid driver’s license is required when operating a State owned or leased vehicle.
• A Statement of Qualifications (SOQ) is required.
  
  

SOQ: To be considered for the position, applicants must submit SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant's ability to present information dearly and concisely in writing. SOQs must be no more than two (2) pages in length and typed using no less than 12-point Arial font. The SOQ responses must address the following questions, in order listed below: Applicants who do not follow these requirements will not be considered for this job. The SOQ must be submitted along with the State Application.

• What related experience, education, and interests do you possess that would assist you in succeeding in this position?
• Describe your time management skills and ability to manage complex tasks with competing priorities and managing deadlines.
• Describe a time where you used a credit card machine to process payment.
  
  

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org .Please redact birthdates and social security numbers.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Transportation

N/A

Attn: Caltrans DHR Contact

Certification Services MS-90

P O Box 168036

Sacramento , CA 95816-8036

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Transportation

Drop-Off Address

Caltrans DHR Contact

Classification and Hiring Unit - ECOS

1727 30th Street, MS 90

Sacramento , CA 95816

Closed on weekends and State holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Degree and/or School Transcripts
• Statement of Qualifications -
• Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.