Program Assistant

Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and/or Program Lead. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission.

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

1 year performing administrative tasks (Required)

Required Skills/Knowledge

Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.

Ability to produce quality reports under tight deadlines.

Ability to maintain composure and professionalism in a busy clinic environment.

Web design and desktop publishing skills a plus.

Functional Accountabilities

Administrative Support

• Maintain office files.
• Complete purchase and reimbursement requests, as well as manage financial records.
• Ability to produce quality reports under tight deadlines.
  
  

Special Projects

• Assist with special projects related to program goals and mission.
• May coordinate volunteer effort.
  
  

Data and Research

• Will occasionally be tasked with keeping statistics regarding program.
• Ability to produce quality reports under tight deadlines.
• Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.
  
  

Teamwork

• Collaborate with co-workers on day-to-day tasks and responsibilities.
  
  

Customer Service

• Provide excellent customer service to clinical team, patient families, referring physicians.
• Help families navigate complex hospital system and helps with coordination of care.
• Act as advocate for patients and families, facilitating service delivery and removing barriers to care.
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met
  
  

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
  
  

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
  
  

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Primary Location

District of Columbia-Washington

Work Locations

Shaw Metro

Job

Administrative Support / Customer Service

Organization

Goldberg Cntr Cmnty Ped Hlth

Position Status

R (Regular)

Shift

Day

Work Schedule

8:00A-4:30P

Job Posting

Sep 9, 2025, 10:23:55 PM

Full-Time Salary Range

37232