Healthcare Operations Manager

Job description

Center (Practice) Manager

MedRite Urgent Care is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.

We are seeking a dynamic Center (Practice) Manager who lives our core values of being caring, knowledgeable, and exceptional with a passion for serving our patients. This leader will exude positivity, operational excellence, ownership of their business, and the expertise to act with a sense of urgency. Our team members deliver an impeccable patient experience and treat everyone like family. The Center (Practice) Manager will lead the team in their center and work collaboratively with the Field Operations team to ensure exceptional patient experiences.

The Center (Practice) Manager will Report to the Regional Operations Team.

Core Competencies:

• Ownership Mentality

o Shows personal commitment to organizational mission through action.

o Follows through on commitments, takes accountability for actions, and ensures others do the same.

o Collaborates in establishing clear responsibilities and processes for monitoring work and measuring results.

• Acts with Urgency

o Quickly assesses challenges, counters with solutions, and is confident under pressure.

o Quickly adapts to changes in situations and can adjust approaches.

o Anticipates obstacles and plans accordingly.

• Exudes Positivity

o Builds rapport with people across all levels and functions in an open, friendly, and accepting way.

o Builds strong constructive relationships with people similar and different from self.

o Remains positive in the face of obstacles and adversity.

Job Description:

The Center (Practice) Manager will:

· Communicate effectively across all channels of the organization.

· Spend 90% of their on the Center Floor, working, coaching, and developing Center Team.

· Enter their schedule into the Core scheduler monthly.

· Achieve a Network Promoter Score (NPS) of 85% or greater monthly.

· Possess cross-functional knowledge of all roles in the center with the ability to support as needed.

· Collaborate with providers in the center on an ongoing basis to ensure team alignment.

· Foster a culture of collaboration within the center and across the district, enhancing the patient experience.

· Network, Recruit, and Hire to identify top cross-functional talent to fill the roles within the center using the defined Talent Acquisition process.

· Provide ongoing coaching and accountability for each team member in their role utilizing the performance management cycle.

· Onboarding and training new team members.

· Quickly address performance issues with the District Manager and Human Resources Business Partner.

· Respect Confidentiality at all levels.

· Assessing talent and creating a succession plan for team members using resources and career development plans.

· Coach and provide feedback on performance with consistency.

· Seek ways to recognize and reward the performance of team members.

· Ensure all team members deliver a seamless patient experience through MedRite's patient care model and patient feedback. (NPS, Google.)

· Address patient concerns and feedback with immediacy.

· Implement the strategic direction of clinical operations in the assigned center in collaboration with the District Manager, Regional Director of Center Operations, and clinical team.

· Manage the financial resources for the assigned center in partnership with the Center Manager.

· Ensure the Occupational health journey is flawlessly executed.

· Efficiently managing resources, labor, services, supplies, and materials and identifying improvement opportunities.

· Ensure the flawless execution of brand standards, including surgical cleanliness in all areas of the center.

· Creating schedules and processing payroll for centers.

· Ensure compliance with all standard operating procedures within the assigned center.

· Ensure the quality of lab processes in partnership with providers and medical assistants.

· Assume other duties as assigned and warranted.

Functional Competencies:

• People

o Builds Effective Teams:

§ Attracts Top Talent.

§ Drives Engagement of all team members.

§ Develops Talent.

§ Patient Focus.

• Performance:

o Drives Results

§ Persists in accomplishing goals and objectives despite obstacles and setbacks.

§ Has a track record of exceeding goals.

§ Helps others achieve results.

• Process:

o Operational Excellence

§ Anticipates and executes changes in policies, practices, and trends.

§ Leverages knowledge of business drivers to execute strategy and guide the team's actions.

§ Plans and prioritizes work to meet commitments aligned with organizational goals.

§ Ability to apply the right resource to the correct process.

Salary: $65,000- $75,000

Minimum Qualifications:

· Bachelor's degree or equivalent. ( Healthcare Preferred)

-Leadership Experience Required.

· Ability to lead by example and model the way.

· Strong written and verbal communication skills.

· Excellent organizational and time management skills.

· Minimum of 45 hours per week.

· Ability to cover and support staff shifts as necessary.

· Ability to adapt to a fast-paced environment.

· Keen attention to detail.

· Problem-solving and troubleshooting skills.

· Comfortable in a fast-paced environment.

· Leadership experience required.

· Excellent oral and interpersonal skills.

· Excellent communication skills.

· Proficient with MS Excel, Word, and PowerPoint.

*Benefits

· Outstanding growth opportunities.

· Paid Time Off.

· Medical, Dental, and Vision Insurance.

· 401k match.

Must be able to stand for prolonged periods of time. Must be able to lift up to 50 lbs.

Job Type: Full-time

Pay: $70,000-95,000 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Urgent Care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person