SBH Fashion

Director of Operations

SBH Fashion New York, NY

Pay found in job post

Retrieved from the description.

Base pay range

$150,000.00/yr - $175,000.00/yr

Direct message the job poster from SBH Fashion

Hiring a Director of Operations to lead the way. In this high-impact role, you’ll oversee logistics, freight, warehouse operations, and cross-functional execution - building systems, optimizing partnerships, and driving change management initiatives that enable sustainable, scalable growth. You’ll work closely with senior leadership and play a critical role in shaping the operational foundation for our next chapter.

Warehouse Operations

  • Own the relationship with our 3PL warehouse, ensuring high performance across receiving, inventory management, order fulfillment, and returns.
  • Optimize warehouse operations to improve SLAs, reduce costs, and support evolving DTC, wholesale and retail needs.
  • Monitor inventory accuracy and flow across channels; partner with Planning. Merchandising, Ecomm, and Retail to align on restocks and new product launches.
  • Drive initiatives around warehouse tech tools, process automation, and scalability.
  • Serve as the key liaison between the 3PL warehouse and stores to ensure accurate and timely deliveries.
  • Partner with warehouse teams to optimize store fulfillment processes, manage returns to warehouse, and troubleshoot store-level inventory issues.
  • Work closely with freight vendors to ensure efficient, cost-effective store deliveries and manage domestic shipping performance.

Supply Chain & Logistics

  • Manage end-to-end freight operations—international and domestic—including ocean, air, ground, and parcel carriers.
  • Negotiate contracts and manage vendor performance across freight and shipping.
  • Build and refine freight strategies to support margin goals and ensure timely delivery to both customers and stores.
  • Track and optimize landed costs, including tariffs, duties, and accessorial fees; ensure compliance with trade regulations.
  • Collaborate with Finance on freight forecasting, landed cost modeling, and budget planning
  • Partner with Product Development, Planning, and Merchandising to ensure accurate and timely delivery of inventory

Cross-Functional Project Leadership

  • Lead cross-functional projects to support growth initiatives, working with leadership to define scope, timelines, and resource plans.
  • Monitor and report on project performance, escalating risks and ensuring projects deliver on time and within scope.
  • Collaborate with Product, Merchandising, and Marketing to ensure operational alignment.

Systems & Process Optimization

  • Drive data integrity, systems compliance, and standard operating procedures across departments
  • Champion operational change, identifying areas for improvement and leading the adoption of new tools, processes, and systems.
  • Build cross-functional alignment and drive accountability with both internal teams and external partners

Cross-Functional Leadership

  • Serve as central operations partner across the business, ensuring alignment between departments and timely execution of cross-functional initiative
  • Partner with leadership to build internal communication and planning systems to drive accountability and clarity
  • Manage, mentor and build an impactful ops team; create clarity around roles, responsibilities, and KPIs

About You

  • 7–10 years of experience in Operations, Logistics, or Supply Chain, ideally within a high-growth DTC or omnichannel retail brand.
  • Deep expertise across warehouse ops, freight, and vendor management.
  • Demonstrated success leading cross-functional projects and scaling processes in fast-paced environments.
  • Strong communication skills and experience influencing across functions and levels.
  • Highly organized and data-literate; proficient in Excel/Google Sheets and comfortable building complex templates.
  • ERP or OMS experience preferred

Salary $150,000-$175,000 + bonus

  • Seniority level

    Director
  • Employment type

    Full-time
  • Job function

    Management and Manufacturing
  • Industries

    Staffing and Recruiting

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