Director of Operations-Operational Excellence

Position Summary:

There will be two primary activities for this person: i) address operational gaps - this can be anything from temporarily filling an empty seat to providing on-the-ground support to an existing branch and ii) build the capability of the operations team so that we have less operational gaps - this can involve leading classroom training to in-the-line coaching.

Director of Operations responsibilities include (but are not limited to):

• Effectively articulate, teach and train all expected Landscape Workshop behaviors, processes and procedures.
• Manages the overall day-to-day operations of crews and coordinates with the team of fellow Account Managers on shared resources
• Ensures that customers are completely satisfied through relationship building, communication and regular site visits
• Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
• Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
• Ensures a safe environment for employees, clients and the general public
• Effectively applies Landscape Workshop methodology and enforces project standards
• Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
• Minimizes Landscape Workshop exposure and risks on projects
• Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
• Track and report team hours, extra expenses and extra sales on a weekly basis
• Assists Branch Manager with project budgets
• Facilitate client meetings effectively
• Conducts regular status meetings with crew leaders
• Estimate jobs when needed
• Follow up on proposals generated
• Oversee care and maintenance of equipment

Position Requirements

• Managing landscape maintenance crews and interfacing with customers as a Landscape Workshop Account Manager
• Direct experience owning a P&L
• Managing a landscape maintenance branch as a General Manager
• Effectively articulate, teach and train all behaviors, processes and procedures required to be a successful Account Manager or General Manager at Landscape Workshop
• Proficient with computer software programs including Aspire, Word, Excel and Outlook
• Bachelor’s degree from accredited four-year or two-year program preferred or relatable work experience
• Ability to travel the majority of the time, often weeks/months at a time excluding weekends