Technical Analyst | Order Management System (OMS)

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets® and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.

Overview

An Order Management System (OMS) Technical Analyst plays a crucial role in supporting, maintaining, and enhancing order management platforms that drive operational efficiency within organizations. The position bridges the gap between business needs and technical solutions, enabling seamless order processing, tracking, and fulfillment in industries such as retail, e-commerce, manufacturing, and logistics.

The OMS Technical Analyst is responsible for analyzing business processes, configuring systems, managing technical incidents, and collaborating with cross-functional teams to ensure that the order management systems meet organizational goals and deliver optimal customer experiences.

Key Responsibilities

• System Analysis and Configuration:
• Analyze business requirements related to order management processes, translate them into functional and technical specifications, and work with the development tea, to change OMS solutions accordingly. This includes workflows for order entry, validation, allocation, fulfillment, shipping, and returns.
• Technical Support and Troubleshooting:
• Provide technical support for OMS platforms, resolving issues reported by users or detected through system monitoring. Troubleshoot system, integration, and data-related problems, diagnose root causes, and propose effective solutions to restore normal operation.
• Process Optimization:
• Evaluate existing order management processes and system usage, recommend and implement improvements to drive efficiency, accuracy, and scalability. Identify automation opportunities and streamline manual tasks.
• Integration Management:
• Support and maintain integrations between the OMS and other enterprise systems like ERP, WMS, CRM, payment gateways, and e-commerce platforms. Collaborate with developers and stakeholders to design, test, and deploy integration solutions.
• Data Analysis and Reporting:
• Analyze order data to identify trends, anomalies, and improvement opportunities. Develop and maintain custom reports and dashboards using internal tools or external BI solutions.
• User Training and Documentation:
• Create and update technical documentation, user manuals, and training materials. Conduct training sessions and workshops for end-users and business partners to ensure effective system utilization.
• Quality Assurance and Testing:
• Develop and execute test plans for new functionalities, upgrades, and bug fixes. Validate system configurations before deployment and monitor post-implementation performance.
• Project Participation:
• Participate in OMS-related projects such as platform migrations, upgrades, and new feature rollouts. Provide technical expertise, contribute to project planning, and ensure timely delivery of assigned tasks.
• Stakeholder Collaboration:
• Liaise with business, IT, and vendor teams to clarify requirements, resolve issues, and drive continuous improvement in OMS capabilities.
• Incident and Change Management:
• Manage incidents, service requests, and change tickets in alignment with ITIL or similar frameworks. Track progress, communicate status updates, and maintain detailed records.
• Vendor Coordination:
• Engage with OMS vendors to evaluate and recommend third-party tools or upgrades if needed.

Required Qualifications

• Education:
• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. Equivalent experience may be considered for some roles.
• Professional Experience:
• Minimum 2-5 years of experience in technical analysis, business systems analysis, or application support, preferably with exposure to order management or supply chain platforms.
• Technical Skills:
• Proficiency in OMS platforms (e.g., Manhattan, IBM Sterling, Oracle OMS, or similar ; home grown OMS experience is also acceptable)
• Strong understanding of order lifecycle processes and workflows
• Experience with system configuration, data mapping, and integration technologies (APIs, EDI, middleware)
• SQL and database management skills
• Familiarity with reporting tools and BI dashboards
• Basic programming or scripting knowledge (Python, Java, or equivalent) is a plus
• Business Skills:
• Strong analytical, problem-solving, and process optimization capabilities
• Excellent verbal and written communication skills
• Ability to translate business requirements into technical specifications
• Customer-focused mindset and commitment to service excellence
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative team player with a proactive approach to learning and improvement

Preferred Qualifications

• Prior experience with grocery, e-commerce, retail, manufacturing, or logistics order management systems
• Exposure to agile methodologies and DevOps environments
• Advanced data analytics and reporting experience

Key Competencies

• Analytical Thinking: Ability to assess complex technical and business problems, synthesize information, and propose actionable solutions.
• Technical Acumen: Understanding of OMS architecture, integrations, and troubleshooting methodologies.
• Communication: Clear and effective communication with technical and non-technical stakeholders, including documentation and presentations.
• Collaboration: Willingness to work with diverse teams and stakeholders across business and IT departments.
• Adaptability: Comfort with evolving technologies, platforms, and business requirements.
• Attention to Detail: Thoroughness in analysis, documentation, and system configuration.
• Customer Orientation: Dedication to supporting user needs and enhancing customer experience through effective order management.

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.