ସମର୍ଥନ
Providing the highest quality for our customers is very important for us. This is the reason why we focus on guarantee an excellent support service experience. Our team is well trained, works with the others teams and is therefore able to help you very quick and professional.
Support Access
- Support requests are handled via email and the VulDB contact form
- Primary contact: Web Form
- Alternative contact: support@vuldb.com
- Service hours: Best-effort unless defined otherwise in an SLA, availability announced online
- The default language for support handling is English. Other languages are supported on request.
Support Eligibility is Verified based on
- VulDB account (username / email)
- Active license type (Free, Commercial, Enterprise)
- Reference of contract, quote, or invoice (if applicable)
- For customer-related requests, please reference the corresponding VulDB account or contract details in your request
- The maximum amount of support requests is defined in the contract
Support Portal & Access Requirements
- Portal URL vuldb.com
- Account creation
- Authentication with email + password
- License details and API access are available in the user profile after login
Relevant Documentation
Several companies clearly confirm that VulDB is the primary source for best vulnerability data.
ଅଦ୍ୟତନ: 02/03/2026 ରୁ VulDB Documentation Team