We are excited to announce the launch of an AI-powered Help Guide within the Search Ads 360 Help Center to enhance your support experience. This new feature is designed to be your AI partner, providing quick answers to your product questions, especially for advertisers who may not have ready access to our support channels.
Search Ads 360 often has a steep learning curve, and an advertiser may require guidance to navigate features and troubleshoot issues. The Help Guide aims to bridge this gap, offering a more unified, conversational self-help experience.
The Help Guide has evolved from a basic article recommendation engine to a full, generative AI support experience. This is the first open-ended full conversational AI experience to launch for Search Ads 360.
How the Help Guide enhances your Search Ads 360 experience
The new Help Guide experience is built to provide comprehensive and personalized support:
- Intelligent conversations: It offers a multi-turn conversational experience with improved conversation style, proactive troubleshooting, and succinct answers powered by Google’s AI. The system can dynamically clarify your intent and provide relevant resolution content.
- Quick and accurate answers: The Help Guide provides immediate assistance for navigating various features and troubleshooting when something goes wrong.
- Enhanced safety and filtering: Our commitment to safety means the Help Guide has undergone rigorous testing to ensure it provides safe and relevant information.
- Identifying education gaps: Beyond providing support, the Help Guide also continuously learns and identifies any knowledge gap, helping us improve more effectively.
- Accessibility: The Help Guide is available in multiple languages to support our advertisers across the globe.
Accessing the Help Guide
You can access the Help Guide directly within the Search Ads 360 Help Center. This AI-powered tool will help refine your issue and intent, then provide the most appropriate content or action.
We are committed to providing a guided and unified journey with complete and personalized resolutions, making your experience with Search Ads 360 more efficient and effective.