---
title: "I see the following informative message: \"Could not fetch Jaeger info. Turning off Jaeger integration\""
weight: 70
---
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:imagesdir: /images/documentation/tracing/

image::jaeger_disabled.png[Jaeger Integration Disabled]

Although Kiali discovered the Jaeger URL the signed up user doesn't have access to the Jaeger query endpoint. Accessing to the discovered URL (shown in the "About" modal) shouldn't be working. Once the endpoint will be accessible by the signed up user, the Jaeger integration will be enabled in Kiali.
