Over the past couple of weeks, we’ve explored how to reduce notification noise in Discussions and how to handle automations and bots that can trigger new threads. Together, these practices lay the groundwork for a healthier, more focused community space.

Now we’re excited to share the last content in this series: Moderation and Engagement Best Practices.

A well-moderated Discussions space not only helps keep conversations on track, but also makes the environment more welcoming and effective for everyone who participates. Whether you’re opening a thread, replying to one, or using moderation tools, the way we engage directly shapes the quality of the experience for the whole community.

When opening a thread:

• Use a clear, descriptive title
• Share enough context (what you’ve tried, your initial thoughts)
• Break your post into sections or use bullets for readability

When replying:

• Stay on-topic
• Be kind and constructive
• Use reactions/upvotes instead of repeating answers
  → Best practices for community conversations

Use moderation tools intentionally:

• Move misplaced posts to the correct category
• Hide off-topic replies to keep threads focused
• Highlight great content when possible
  → Moderating comments and conversations

Showcase good examples:

• Highlight well-structured, productive Discussions
• Share threads that led to meaningful collaboration
• Recognize contributors who engage positively
  → Spotlight on our best Discussions
  → Granting higher permissions to top contributors

🛠 Pinning Discussions & the “Position must be less than 128” error

If you try to pin a Discussion and see:

Could not pin this discussion at this time: Position must be less than 128

This happens when the internal position index for pinned Discussions has reached its limit.

How to fix it:

1. Unpin all currently globally pinned Discussions in your organization
2. Re-pin them in the order you want them to appear, including the new one

Reordering from scratch resets the index so the new Discussion can be pinned successfully.

✨ Thanks to everyone who followed along with this series on Discussions Best Practices! With these three pillars - managing notifications, handling automations, and fostering healthy moderation & engagement - we hope you feel more confident in shaping Discussions spaces that truly work for your communities.