I looked everywhere in the documentation and tried everything and couldn't find a way to dynamically be able to set a different name in the flow in Cognigy and have it reflected in the WebChat UI. I am working on a Merge Request now to make this possible.

I expect that when I set the following 2 parameters that I would get a different avatar and name of the bot:

{
  "_webchat": {
    "botAvatarOverrideUrl": "https://placecats.com/200/200",
    "botAvatarNameOverride": "Bob"
  }
}

However currently only the avatar override is possible, and there is so far no parameter to set to override the bot name.