OrderEditing.com

Essential app with an outstanding team behind it!

We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team.
What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall.

And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done.
No idea how other shops manage without OE — for us, it became a core essential.

Since implementing Order Editing at Misen, we've seen a significant reduction in support tickets—customers are able to quickly and easily make changes to their orders without needing to reach out, which has saved our team a ton of time and bandwidth.

The product is intuitive, reliable, and fits seamlessly into our workflow. On top of that, the support from the Order Editing team has been fantastic—responsive, helpful, and always open to feedback.

Highly recommend to any CX team looking to streamline operations and improve the customer experience!

We are definitely seeing less questions in relation to managing customer orders and this is saving our customer service team much needed time to deal with more complex cases when they arise.

Then considering the additional sales from the upsell tool, I don't know why it took so long to make the decision to add Order Editing to our site.