Supply Chain Center of Excellence Engineer

Overview:

As a Supply Chain Center of Excellence (CoE) Engineer, you will support process improvement, data integrity, and operational excellence across the end-to-end supply chain. Reporting to the Sr. Manager of the Supply Chain CoE, you will play a critical, hands-on role in reviewing data, mapping and analyzing processes, and executing initiatives that drive measurable improvements.

You are detail-oriented, analytical, and service-minded. You can troubleshoot operational issues, analyze large datasets, and translate insights into practical solutions. You are comfortable working across teams, documenting processes, and driving tactical execution to keep projects moving forward. You will also serve as a power user and trainer for supply chain systems, supporting planning tools and helping improve Daily Management Systems (DMS).

Your success will be measured through key performance indicators such as:

• Master data accuracy
• Number of process maps and SOPs completed
• Effectiveness and timeliness of training delivered
• Improvements made to existing DMS
• Implementation of new DMS
• % of incidents resolved by Local Support vs. total
• Average time to resolve issues

You are reliable, accurate, flexible, and thrive in a fast-paced environment where problem-solving and cross-functional collaboration are key.

Responsibilities:

• Support end-to-end supply chain process improvement initiatives through data analysis, root cause investigation, and implementation of best practices.
• Document and update current- and future-state process flows, SOPs, and Daily Management Systems (DMS) to ensure operational clarity and scalability.
• Participate in the implementation of the supply chain roadmap and improvement initiatives.
• Review, clean, and maintain master data across all systems to ensure accuracy, consistency, and reliability.
• Run regular master data quality checks to identify maintenance issues and ensure parameter accuracy.
• Define, update, and track the Parameter Accuracy DMS, forwarding results to planners and ensuring corrective actions are implemented.
• Report and categorize data/system issues (tickets), perform root cause analysis, and propose corrective actions (e.g., training, DMS creation, process/tool changes).
• Act as the point of contact between Supply Chain and IT for system enhancements, incident resolution, and ongoing user support.
• Assist supply planners with day-to-day questions related to SAP B1 and other local planning tools.
• Track and report key system support metrics such as issue resolution rates, resolution time, and system/tool adoption.
• Develop and deliver training materials and sessions for planners and other users to ensure effective use of supply chain tools and processes.
• Identify training needs in collaboration with CoE champions and Planning Directors.
• Become an expert in problem-solving methodology and help train team members in its application.
• Support the definition, implementation, and continuous improvement of Daily Management Systems (DMS).
• Drive performance of existing DMS and support implementation of new systems that enhance visibility and control.
• Track DMS-related KPIs to monitor usage, effectiveness, and alignment with process goals.
• Collaborate with Planning, Procurement, Logistics, Finance, and IT to ensure process alignment, data consistency, and issue resolution.
• Act as a liaison between global process champions (PPEs) and local planners to communicate best practices, process changes, and improvement opportunities.
• Follow up on corrective actions for changes that impact local processes.

Requirements:

• Bachelor’s degree in relevant field or related job experience
• 2+ years’ experience in Planning tasks
• Supply Planning process including DRP and ERP systems (SAP/Oracle a plus)
• Intermediate – Advanced ERP user
• Advanced Excel user
• Intermediate Visual Basic user
• English Proficient
• Data manipulation
• Communication skills
• Analytical mindset
• Able to efficiently and effectively build and handle multiple relationships
• Able to drive a cross functional team for a solution
• Sense of urgency and “Can do” approach

Company Summary:

eos Products is an iconic global beauty brand that has sold nearly a billion lip balms worldwide. Our company was founded on an innovative and entrepreneurial spirit that revolutionized how people experience daily beauty routines. As a brand of choice among gen z and millennial consumers, eos aims to drive everyday experiences forward, creating the joy that beautifully designed, expertly crafted products can bring to people’s lives.

Equal Opportunity Employer:

eos Products offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, medical condition, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

FLSA Status

FLSA Exempt