Summer 2026 Intern - Continuous Improvement Process

Job Details

Description

ABOUT US

Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 45 family entertainment brands, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide.

While each of our family brands offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our 22,000 passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

For more information, visit www.Herschend.com.

Position Summary

The Continuous Improvement Process Intern will be involved in key projects regarding process improvement and business process optimization. This position works closely with the complex and exciting daily responsibilities of operating a theme park or attraction. Key functions of this position include assisting with data analysis, process mapping, labor optimization, and project management across all Herschend operating locations.

Roles And Responsibilities

• Analyze historical data to identify key trends and indicators on top of which future labor management practices will be based
• Complete labor studies at Herschend parks which include data gathering, time in motion studies, process observations, and providing recommendations to varying levels of park personnel
• Prepare action plans for gaining labor efficiency and institute follow-up procedures to ensure execution
• Assist leadership with overseeing and managing the overall project
• Prepare project status update presentations on regular cadence for varying levels of leadership
• Work with stakeholders at all levels including but not limited to front line team members, park operations managers, park GMs, and Property Support Center leadership
• Quickly understand processes to identify optimization possibilities
• All other duties assigned by leadership
  
  

Education And Experience

• Must be currently pursuing a Bachelor’s or Master’s degree in Industrial Engineering, Supply Chain Management, Finance, Economics, or Business Management
• Previous work or internship experience involving data analytics, project management, or similar duties preferred
• Previous hospitality, theme park, or waterpark experience is a plus
  
  

Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to frequently travel to US park locations throughout the summer (70-80% expected travel)
• Basic understanding of demand-based planning strongly preferred
• Strong proficiency in Microsoft Excel and PowerPoint required
• Previous experience with Microsoft Power BI or similar data analytics tool is a plus
• Ability to think creatively while maintaining accordance with business constraints
• Proactive self-starter with the ability to work independently and as part of a team, with a friendly attitude.
• Proven ability to manage time efficiently and meet deadlines while juggling multiple priorities.
• Strong interpersonal skills and ability to effectively work with business and technical teams.
• Must be comfortable speaking in front of large groups and be able to communicate complex concepts to audiences of varying skill and knowledge levels