Sr. Manager, Reverse Logistics & Repair

Maytronics, the leading innovator in automatic pool robotics and parent company to the Dolphin pool cleaning brand, is in search of a Sr. Manager, Reverse Logistics & Repair based in our North America headquarters in Duluth, GA. The Sr Manager, Reverse Logistics, Repair and Refurb oversees all operational elements of reverse logistics, repair and refurbs for products sold in the North America market. This role oversees the internal and external reverse logistics, repair/refurb centers and functions to ensure a cohesive team that produces exceptional results in all operational aspects.

Responsibilities:

• Responsible for Reverse Logistics, Refurb Center, Master Service Centers across North America.
• Manages Reverse Logistics, Refurb and internal Service Center teams– Provide guidance, solutions, training, and monitoring of performance metrics to improve efficiency.
• Collaborates and assist in end-to-end strategy execution for consumer repairs, returns, refurbishment and recovery operations, master repair service operations and reverse logistics across the North American region.
• Align operations with corporate goals related to customer satisfaction, product lifecycle extension, margin improvement, and environmental responsibility.
• Develops and monitors KPIs for all of the locations , including partners
• Lead and develop cross-functional teams, including Reverse Logistics, Internal Service Centers, and Refurbishment functions.
• Collects data, conducts weekly analysis, and reports/presents KPI’s, business measurements, quality data for management and key stakeholders.
• Manages the Vendor Service Centers program including process alignment, best practice sharing, onsite audits, spare part supply planning, technical product questions, KPI’s and execution.
• Acts as conduit for communication flow between service centers and technical product team and manufacturers to drive continuous improvement in quality.
• Utilizes proven productivity methodologies (e.g., Kan Ban, Kaizen) to ensure accurate and high-quality results across both internal and external Service Centers. 
• Identifies and supports development, testing and implementation of ERP systems that drive the operations across all Reverse Logistics, Service and Refurb Centers
• Plans and monitors all inventory levels to ensure an adequate supply of tools and parts to complete required repairs.
• Works with Demand Planners to adjust inventory stocking and communicates shortages/issues to Demand Planners to ensure adequate supply of spare parts.
• Develops new capabilities and programs to improve Reverse Logistics program, reuse/resell capabilities, and refurbishment programs with Manufactures.
• Manages and drives Motor Repair program to reduce product usage and improve Turn Around Time for Customers.
• Manage and improve recycling programs to reduce waste stream going into landfills.
• Develops, presents, and manages annual planning cycle, monthly budgets, and strategic initiatives for the Service/Refurb Centers in North America.
• Key point contact for quality information, initiatives, and product feedback to Manufacture’s Quality Team including product recalls, quality issues, rework, and initiatives.
• Ensures parts stocking in each location to drive Customer Repairs, Refurbishment.
• Uses ERP database (Priority), SellerCloud and other data sources to track and monitor results.
• Mentors and develops staff for growth opportunities,
• Leads special projects as assigned and other assigned responsibilities/initiatives.

• Bachelor’s degree or equivalent experience
• 5 Years of managing operations supporting Customer Repairs, Reverse Logistics, or Refurbishment
• 5 years of inventory control, distribution or purchasing experience.
• Experienced in mapping and improving processes 
• Management experience including temp labor
• Experience managing complex logistics
• Excellent time management/project management skills
• Experience managing using 5S methodology
• Good financial acumen focused on budgeting, cost control, and revenue calculations.
• Experience with OSHA standards a plus
• CPR certification a plus
• Advanced knowledge of MS office products (Excel, Word, PowerPoint) and ERP systems
• Six Sigma certification preferred but not required
• Must be able to lift up to 50 pounds at a time.