Senior Client Engagement Manager

(Packaging Graphics Focus)

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe and Asia.

The Senior Client Engagement Manager is responsible for growing our business by establishing and building strong partnerships with the determined portfolio of existing clients and working to expand our service offerings to those clients. Senior Client Engagement Managers should have a strong background and demonstrated experience in selling the Olberding Brand Family suite of services. They must be comfortable working with senior-level decision makers, up to and including the C-level, at our clients.

This role has two key responsibilities: primarily focusing on managing and expanding our services within an existing client base and ensuring our clients are delighted by our services while also providing leadership and problem-solving for our internal client team, the Brand Table. The Senior Client Engagement Manager maintains a system of reporting and tracking the status of all assigned clients through a Key Client Relationship (KCR) plan and provides weekly status reports on all activity to sales leadership.

Duties and Responsibilities Include:

• Actively work towards achieving sales, revenue, and profitability goals
• Develop and implement sales plans (KCRs)
• Secure new client referrals from existing relationships and provide referrals to the New Business team to pursue
• Identify and leverage client project plans to facilitate quarterly and annual revenue forecasts
• Make action plans and schedules to identify, actively pursue, and generate revenue from client personnel responsible for securing our suite of services, specifically outside our core contacts - leveling upwards and outwards
• Prepare quotes and complete RFI’s and RFP’s for existing clients
• Represent the company at business functions and participate in industry-related organizations
• Prepare for and conduct quarterly and annual reviews with assigned clients
• Conduct ongoing business analysis, stay up-to-date on the latest trends
• Prepare estimates and complete monthly billing as appropriate for each client
  
  
  

Qualifications Include:

• Negotiation and persuasion skills while being diplomatic and tactful
• An understanding of the packaging artwork industry
• Exceptional communication and interpersonal skills
• Ability to build and maintain productive relationships across the organization
• Strategic thinkers use a consultative/relationship-building sales approach
• Strong knowledge of consumer products packaging, creative design, production artwork, and print services helpful
• Possesses a client service mindset: passionate about servicing the client, the team, and other OBF employees
• Refer to the company website for our services you should have knowledge
  
  
  

Why Choose Olberding Brand Family?

When you join Olberding Brand Family, you’re not just taking a job; you’re becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise in pre-media will be highly valued. We believe in supporting our employees' well-being and offer a competitive benefits package that includes:

• Comprehensive health, dental, and vision insurance to keep you and your family healthy
• A 401k retirement plan with company contributions to help you plan for your future
• Flexible/hybrid work schedules that promote work-life balance
• Generous paid time off (PTO), personal time, and volunteer time off, in addition to 8 observed holidays
• Parental leave to support growing families
  
  
  

The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.

Ready to make your mark in the world of premedia excellence? For the fastest consideration, please apply online to the Careers section of our website at www.olberdingbrands.com. Only applications received through this process will be considered. No phone calls, please.