Salesforce Administrator

Who We Are

Our mission is simple but critical: to build pathways for adult learners to earn high-quality, workforce-aligned degrees and credentials from North Carolina’s public universities.

At Project Kitty Hawk, our work reflects our company values: 

Collaboration  – We prioritize our partners’ success and reputation, aligning every initiative with their goals, reflecting their values, and enhancing their impact. 

Innovation  – We innovate, not replicate. As creative problem solvers, we use data-driven insights to push boundaries, continuously improve our services, develop solutions, and redefine what it means to serve nontraditional learners. 

Empathy  – We understand the unique challenges of nontraditional learners, and are committed to supporting them with empathy, respect, and solutions that fit their needs. 

Integrity  – We operate with transparency and accountability in everything we do. We uphold honesty, take ownership of our work, and maintain the highest standards. 

Teamwork  – We embody the collaboration we seek. We always strive to be dependable, supportive, and solutions-oriented teammates. 

Together, we partner with universities in the University of North Carolina (UNC) System to produce innovative, flexible degree and credential programs in high-demand fields. Each PKH team member plays a vital role in advancing this mission and shaping the future of education for adult learners. 

These values will enable us to realize PKH’s vision: to make North Carolina’s public universities the top choice for adult learners and to amplify the UNC System’s role as a national leader in higher education innovation, access, and student success. By joining our team, you have an opportunity to contribute to our achievement of that vision, in the process helping to create opportunities for thousands of learners to earn their success and move up the economic ladder.

At Project Kitty Hawk we hire talented people who are not only dedicated to our mission but share our belief that working together makes us stronger and more effective. In this organization you’ll find individuals with a range of interesting backgrounds and life stories; the true magic happens when those individuals come together to solve problems in service of a common goal. We encourage you to bring your unique perspective, talents, and ideas to the table as we strive to make a meaningful impact.  

The Role

The Salesforce Administrator is a proactive and detail-oriented individual that will support the day-to-day operations and enhancement of our Salesforce platform, with a strong focus on managing operational updates in Marketing Cloud and Experience Cloud to help support business processes term over term. This role involves collaborating with stakeholders to understand business needs, process documentation, performing operational updates, basic user support, and building effective data-driven solutions using Salesforce reports and dashboards.

What You'll Do

• Provide support for Salesforce Marketing Cloud campaigns and list sends.
• Assist in managing and updating Experience Cloud sites.
• Respond to and resolve user issues and troubleshoot system errors across Salesforce applications.
• Meet with business stakeholders to gather requirements and support process improvement initiatives.
• Build and maintain Salesforce reports and dashboards to provide actionable insights.
• Advise stakeholders on how to best leverage Salesforce data to support decision-making and business goals.
• Document system changes, business processes, and user guides to ensure accurate and current reference materials.
• Support data integrity initiatives through audits, data cleansing, and reporting.
  
  

What You Bring

• Bachelor’s degree in information systems, Marketing, Business, or related field (or equivalent experience)
• 2–3 years of experience working with Salesforce, ideally in an admin or support role
• 2-3 years working with Marketing
• 2-3 years working with Experience Cloud
• Hands-on experience with Salesforce Reports & Dashboards, including building custom report types and advising on data visualization best practices
• Excellent communication skills and ability to work with both technical and non-technical stakeholders
• Strong attention to detail, organization, and problem-solving skills
• Experience in the Education industry or with data analysis a plus
• Experience with Education Cloud a strong plus
  
  

$90,000 - $110,000 a year

What We Offer

Project Kitty Hawk offers a comprehensive benefits package that includes full medical/dental/vision coverage, a 401K with match, and a generous time-off policy with paid volunteer time. In addition, we are committed to providing competitive salaries with the potential for performance bonus and remote working flexibility.

Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.    

Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment. For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at klsnow@projectkittyhawk.com.