Rental Coordinator

Under the direction of the Branch Manager, the incumbent assists with the daily operations of the branch and ensures rental equipment is available for orders.

Job Description

• Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
• Provides excellent customer service to all accounts.
• Provides follow-up to leads that are sent to the area via Web, Associations, etc. Provides timely follow-up to customer’s requests.
• Ensures walk in customers are handled in a timely manner including equipment returns.
• Processes credit card charges.
• Communicates daily with Outside Sales Associate on inquiries and/or orders received.
• Prepares quotes for outside sales and fax to clients as required.
• Coordinates equipment requirements for efficient order fulfillment and cost containment.
• Plans and directs customer orders with the service department.
• Communicates with the service department and/or shop supervisor in regards to equipment shipments and arranges orders for shipment.
• Ensures proper generation of rental agreements and associated documents.
• Arranges freight and transportation.
• Assists with vendor purchasing.
• Assists with parts and equipment inventories.
• Performs other related duties as required.

Competency Statements

• Leadership: Must be able to guide and mentor associates. Must be able to delegate and follow-up effectively.
• Relationship Building: Must be able to communicate effectively.
• Decision Making: Must be able to work independently while making decisions based on company policies and objectives.
• Problem Solving: Must be able to proactively and methodically deal with conflicting goals and challenging situations.

Education

• Post secondary education equivalent to a College diploma.

Experience

• Greater than three years of customer service in an industrial/rental environment is preferred.
• Working knowledge of positioning equipment, welding applications and equipment is an asset.

Skills and Abilities

• Attention to detail and solid organizational skills.
• Ability to effectively build relationships with customers and co-workers.
• Sales experience in either an industrial equipment rental or a welding equipment sales or rental environment (ideally construction, fabrication, and/or manufacturing sectors) an asset.
• Ability to multi-task and work independently with little supervision.
• Ability to work in a fast-paced team environment.
• Ability to make critical decisions while following company procedures.
• Ability to act proactively or find a solution with work-related problems.
• Adaptable to set and prioritize work with varying exceptions.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Communicates with clarity, verbally in one on one or group situations, and over the telephone.
• Communicates well in writing by composing clear documents.