Quality Specialist (Child Placement Agreement & Psychotropic Medication)

Mission Statement

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Quality Review Specialist is responsible for assisting in the implementation of the quality management system and for developing and implementing System of Care (SOC) policies and procedures. This role includes preparing and analyzing monthly management and performance reports, as well as completing required state and federal reporting. The Quality Review Specialist is also responsible for completing SOC training programs, identifying system needs, and providing technical assistance to address those needs. Additionally, the specialist ensures that services are delivered in a manner that supports the safety, permanency, and well-being of children in the care of the Children's Network of Hillsborough. Other key responsibilities include providing performance assessments and feedback during provider team meetings, conducting programmatic monitoring of contracts, and tracking and reporting incidents and com

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities

• Participate in implementation of Quality Management System
• Participate in ALL Child Safety reviews per year.
• Monitoring process will begin in July to June of every year
• Perform any other activities as needed by the CNHC
• Participate in program monitoring as needed
• Monitor psychotropic medications and ensure compliance with state, federal and policy standard
• Monitor and tracking of CPA’s to ensure compliance with state requirements
• Implement and maintain Quality Improvement systems to:
• Comply with Performance Improvement Plan (PIP)
• Meet goals or improve current performance by 2%
• Increase performance by 5% over current base

• Develop and implement System of Care procedures
• Develop new policies and procedures as needed
• Review existing policies and procedures to ensure consistency and compliance with Federal, State, Region and Local laws/mandates/policies/procedures as well as the agency’s SOC.
• Maintain electronic / hard copy of approved policies and procedures
• Stay current with Federal and State Laws, rules and best practices
  
  

• Performance Reporting
• Prepare and analyze monthly management and performance reports
• Provide analysis utilizing FSFN reports
  
  

• State and Federal Reporting
• All State and Federal reporting requirements will be met in a timely manner, including:
• AFCAR error reports
• CFSR Quality Improvement Plan
• Independent Living Spending Plan
• Independent Surveying Instruments (e.g., NYTD, Checklist etc.)
• Other Reports as required

• Training
• Participate in all certification / training necessary for the fulfillment of job responsibilities
• Attend at least one approved conference annually
• Assure Child Professional certification is kept current.
• Disseminate information from statewide/region meetings/conference calls to local staff to assure best practices are being implemented
• Identify SOC training needs and resources
• Coordinate training with Staff Development Unit
  
  

• Technical Assistance
• Identify technical assistance needs
• Provide technical assistance on federal and state laws, rules, and programmatic and procedural issues
• Provide programmatic expertise for CMO Staff, External and Internal Customers re: CPA’s and psychotropic medications
  
  

• Role of the Quality Management Specialist when conducting staffings of any type:
• Whenever possible, review relevant case information in advance to gain knowledge of the most current issues (Clerk of Court, FSFN, ASK etc.)
• Maintain a professional demeanor at all times
• Maintain neutrality without alliance to any of the parties
• Engage all attendees’ participation in the meeting by requesting their perspective on the matters being discussed
• Listen objectively and consider all opinions provided
• Step in and mediate immediately if there are obvious personal attacks
• Be flexible and balance the need for participation with the need to keep things running efficiently and within the allotted timeframe
• Pay attention to group behavior, both verbal and non-verbal
• Recommendations / plans that are developed must be aligned with statute, code, policy and require either consensus by all participating attendees or approval by the court
  
  

• Deliver services that assure the safety, permanency and well being of children
• Assist the CMO staff in obtaining doctor’s orders if needed, consulting the medication line and all paperwork is completed timely and accurately.
• Participate in hearings as a representative of the Children’s Network.
• Ensure 100% of children who are under a CPA have the least restrictive measures in place while still ensuring the safety of the child and household members.
• Conduct Quality Management Review on specific cases per directive of QM Director, COO, CEO
  
  

• Team Meetings
• Participate in Case Management Organization Team Meetings and others relevant to area of expertise.
• Provide performance report and assessment of improvement initiatives.
• Other duties may be assigned as special projects may be requested
  

Working Hours

CNHC’s believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs.

Travel

Travel in and outside of Circuit 13 is required.

Training

All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis. If the employee is a Certified Child Welfare Professional, training hours must total twenty (20) annually.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Education And Experience

• A master’s degree from an accredited college or university in psychology, social work, sociology or related human services degree.
• Certification as a credentialed Child Welfare Case Manager within one year of hire, unless exempted by Children’s Network management. A minimum of two years experience in child welfare is preferred.
  
  

Skills And Abilities

Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, copier and mail machine. Must be competent with Microsoft Office Suite programs, including Word, Excel, Power Point, Access, Publisher and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skills; effective listening skills; ability to work as a team member, and the ability to work in a multi-cultural environment. Must possess excellent organizational skills and abide by the highest standards of confidentiality.

Pre-employment Requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Must meet the Children’s Network requirements for certification as a Child Protection Specialist within one year of hire into the position unless exempted by Children’s Network management.
• Valid driver’s license required, with proof of insurance
• Driver’s license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Children’s Network participates in E-Verify
  
  

Other Requirements

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the general public. Ability to speak effectively before groups of customers or employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentages, ability to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA: Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO: Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.

Remember: If you are currently an employee of Children’s Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.