City of Garland

Public Safety Dispatcher

City of Garland Garland, TX
City of Garland

Public Safety Dispatcher

City of Garland Garland, TX
7 months ago 57 applicants

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Summary

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Salary: Depending on qualifications and experience

Essential Duties And Responsibilities

  • Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
  • Enter and process information received.
  • Prioritize and route calls to dispatch.
  • Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
  • Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
  • Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
  • Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
  • Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
  • Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
  • Perform administrative duties as needed or requested.

Minimum Qualifications

  • Must be United States of America citizen at the time of application (State licensing requirement)
  • High School Diploma or G.E.D equivalent
  • No experience required

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

  • 6 months advanced training or coursework past the high school level
  • Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center

Knowledge, Skills & Abilities

  • Basic knowledge of public service activity and methods of local government
  • Basic knowledge of computer technology and equipment
  • Basic knowledge of law enforcement terminology and procedures
  • Basic knowledge of geography for the City of Garland and surrounding areas
  • Basic knowledge of English language for spelling and proper word usage
  • Skill in coordinating mental, manual and visual activities simultaneously
  • Skill in observing situations analytically and objectively and relaying details accurately
  • Skill in communicating using telephone equipment
  • Skill in reading and interpreting maps to determine locations and jurisdictional boundaries
  • Ability to multitask and demonstrate appropriate judgment on the spot
  • Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies
  • Ability to establish and maintain effective working relationships with Police Department personnel, other City employees, outside law enforcement agencies and the public
  • Ability to type 35 words per minute while multitasking
  • Ability to satisfactorily complete training on two (2) radio disciplines.
  • Ability to process and evaluate information received and dispatch law enforcement and/or Fire/EMS, consider call priority, availability and the number and types of personnel needed

Licenses and Certifications

  • Valid State of Texas Class C Driver’s License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire
  • Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire
  • Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other, Information Technology, and Management

  • Industries

    Government Administration

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