Privacy Generalist (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Responsibilities:

• Manage data privacy requests (deletion, access, portability, etc) with meticulous attention to details and meet compliance SLA and deadlines. Understand data flows, data security and data privacy policies and procedures.
• Meet performance expectations regularly and follow workflows and playbooks following leadership directions. Ensure we address all queries from data subjects within legal timeframes (e.g. delete or access their information from our databases).
• Providing upward feedback, regarding the status of cases, communicating regularly with supervisors and managers.
• Compile reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
• Maintain knowledge of current events in the legal and compliance spaces as they relate to data privacy practices.
• Managing Time Efficiently: You value time and use it effectively and efficiently. You prioritize correctly, focusing your efforts on the things that are most important. You plan ahead, structure your day, and adapt your environment to make the best use of your time. You stay organized to ensure successful multitasking.
• Solving Problem: You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. You utilize creativity to propose original solutions and don't stop at the first, most obvious answers. You understand when a loss is the best solution and can explain why.
• Writing: Independently research and prepare responses to complex user complaints, investigations, and data incidents across multiple jurisdictions.
  
  

Requirements:

• Previous experience working within compliance or regulatory environment
• Demonstrated conceptual knowledge of privacy theories, practices, and regulatory frameworks (including EU, US, and regional laws).
• Proven ability to work independently, using existing procedures and analytical skills to solve standard and complex privacy problems.
• Experience proactively identifying workflow gaps and developing actionable solutions to drive operational excellence.
• Strong organizational and prioritization skills; expert at managing multiple cases and tasks, often under urgent timeframes and with cross-jurisdictional complexity.
• Exceptional written and verbal communication skills—able to convey technical and policy information clearly to diverse audiences and collaborate with global stakeholders.
• Ability to build and nurture relationships, share knowledge, and promote best practices across teams.
• Adept at coordinating key programs and processes, preparing ongoing reporting, and leading information exchanges to ensure seamless program execution.
• Track record of contributing to team culture, supporting process improvements, and exemplifying Airbnb’s core values.
• 1+ years of experience handling legal compliance operational tasks.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $50-$57/hr

Benefits: Medical, Dental, Vision, 401K