Product Specialist

About Mindful Support Services

Mindful Support Services, LLC is a business-to-business support service for independent mental healthcare businesses, helping provider-members serve a growing client base. We provide a suite of administrative and organizational services that streamline lead generation, marketing, billing, and payment collection from patients and insurers. Our teams currently support over 2,000 independent mental health providers who serve more than 20,000 clients weekly across Arizona, Colorado, Nevada, Oregon, and Washington, as well as virtually through Telehealth.

We have built the Mindful Therapy Group brand from the ground up, dedicating years to solving the complex processes of the healthcare landscape through innovative solutions. Our platform is designed for growth, and our mission is to improve access to high-quality mental healthcare. We foster a collaborative, transparent, and energetic workplace culture supported by the tools and resources you need to succeed. If you thrive in a fast-paced environment and want to make a meaningful impact, join our growing team!

About The Role

The Product Specialist - Generalist will play a pivotal role in supporting, maintaining, and optimizing all systems and tools utilized by the Operations team. This includes automation tools, data management platforms, EHR systems, CRM platforms, and other business-critical solutions. The Product Specialist - Generalist acts as a subject matter expert and first point of contact for technical system-related inquiries and improvements, collaborating closely with internal stakeholders, vendors, and the project management team to ensure seamless operations across the organization.

This position reports to the Lead Technical Project Manager and involves a mix of system administration, product enhancement, troubleshooting, and cross-functional project support. This is a full-time, in-person position based at the Mountlake Terrace Headquarters, with required travel to other company locations as needed.

Key Responsibilities

• Generally supports all systems and tools used by the Operations team, including but not limited to Microsoft SharePoint, PowerApps, EHR systems, CRM platforms, and automation solutions (e.g., Logic Apps, Zapier, Microsoft Flow).
• Provide Tier II support and troubleshooting for operational systems, collaborating with vendors and IT as necessary to resolve complex issues.
• Utilizes software development skills and coding experience in object-oriented programming languages to support with custom technical requests.
• Work with internal stakeholders to identify, prioritize, and implement enhancements or optimizations for current tools and systems.
• Support Project Managers and cross-functional teams in the integration of systems into new and ongoing projects.
• Develop and execute plans for system upgrades, migrations, and new tool implementations in collaboration with project leadership.
• Practices safe and effective deployment of solutions with thorough testing and monitoring of all deployments.
• Communicate product and system changes efficiently to various internal stakeholders, including members of the Executive Team.
• Develop and maintain thorough documentation (SOPs) for all supported systems, ensuring clear handoff and delineation of responsibilities with stakeholders.
• Travel as required to support projects, equipment/supply needs, and repairs across Mindful Support Services locations, including occasional out-of-state trips.
  
  

The responsibilities described above are not intended to be a comprehensive list of all requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Requirements

Qualifications

• Bachelor's degree in computer science, math, statistics, informatics or related field and 2-4 years' related experience and/or training; or an equivalent combination of education and experience.
• Experience with Microsoft tools such as Excel and SharePoint required. Experience with Power Apps, Power Automate, and Logic Apps highly preferred.
• Experience with SQL.
• Experience with Power shell scripting.
• Experience with EHR systems and CRM platforms required.
• Proficiency with automation tools (e.g., Logic Apps, Zapier, Microsoft Flow) required.
• Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, PowerPoint, etc.) required.
• Demonstrated ability to adapt quickly to new technologies and troubleshoot alternative software solutions as needed.
• Ability to translate business needs into technical requirements and articulate solutions to technical and non-technical audiences.
• Basic programming knowledge, with the ability to understand and discuss pseudocode solutions.
• Strong problem-solving and critical thinking skills, with a "figure it out" mentality.
• Ability to work autonomously, manage time responsibly, and meet project deadlines with minimal supervision.
• Highly collaborative, with the ability to initiate group problem-solving and communicate effectively with all levels of staff, providers, vendors, and clients.
• Professional and concise verbal and written communication skills, adaptable to multiple audiences.
• Proven success working with all levels of leadership.
• Moderate lifting is occasionally required (up to 50 lbs.).
• Personal vehicle required due to travel between worksites or other locations.
• Discretion, tact, and emotional intelligence are essential to success in this highly collaborative and dynamic role.
  
  

Work Environment

The Product Specialist - Generalist is based in-person at the Mountlake Terrace Headquarters and must travel to all Mindful Support Services office locations as needed, with the potential for occasional out-of-state business trips. The position also requires off-site travel to support projects, equipment/supply needs, and repairs.

If you are passionate about supporting mental healthcare providers and have the skills to enhance operational systems across a dynamic organization, we encourage you to apply and join our mission-driven team.

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement
  
  

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time

Pay: $60,000 - $70,000 per year