Personal Lines Processor (Customer Support)

Personal Lines | Processor | Springfield, IL

Be Part of Something Meaningful at Troxell

Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward-thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.

We're not just an insurance agency — we’re educators, advocates, and problem solvers committed to making a real difference. With three locations across Illinois, we proudly serve clients in all 50 states, always striving to deliver exceptional impact in everything we do.

If you're driven to help others, eager to grow, and ready to be part of something meaningful, Troxell is where you belong!

What We Offer

✅ Health, Dental, & Vision Coverage

✅ 401(k) with Employer Match

✅ Hybrid Work Options

✅ Generous PTO + Paid Holidays

✅ Paid Parental Leave

✅ Tuition Reimbursement + 100% Paid Licensing & CE

✅ Referral Bonuses (for people and business!)

✅ Career Growth & Professional Development

✅ Fun Team Events & Community Involvement

We believe work should be both meaningful and rewarding, and at Troxell, it truly is!

About The Role

The Processor will assist Producers and Service Line personnel in handling and processing new and renewal product lines business. Will also provide in-house customer service to clients as assigned and requested.

What You’ll Be Doing (Essential Responsibilities)

• Compile and organize client information necessary to process new and renewal policies, cancellations requests, and endorsement forms. Set up and maintain manual and electronic policy holder files.
• Enter data and text from a variety of source documents into electronic information files. Review and monitor output documents for discernible errors and enter corrections.
• Apply appropriate safeguards regarding the confidentiality and security of items such as checks, policies, and endorsement forms.
• Maintain a suspense system to track outstanding orders, correspondence, and reports; and conduct appropriate follow up by telephone or personal contact to ensure accuracy and completeness of files. May issue binders, certificates, and quotations to meet client or producer needs.
• Perform a variety of administrative support functions such as the sorting and processing of work unit mail, photocopying, miscellaneous typing, facsimile transmissions, and other general office support duties to maintain an efficient and orderly work environment.
• Perform special projects at management’s request.
  
  

You Will Succeed By

Working Together. Collaborative | Inclusive | Open Communication

Creating WOW. Professional | Consistent | Passionate

Earning Trust. Positive | Empathy | Respect

Embracing Innovation. Proactive | Problem solvers | Openminded

What You’ll Bring To Us

• High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
• 0-3 years of experience in a business or office setting highly desired.
• Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
• Good written and Verbal communication skills and a desire to work with people in a team and customer relations setting.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to key data and text via computer with accuracy and attention to detail while carrying out assignments with limited supervision.
• Good familiarity with computers and various software programs. Experience with MS Office products (Word and Excel) and the Internet are desirable.
  
  

What We Need From You

• Full-time
• Hours are 8:00 am to 4:30 pm
• This position is eligible for hybrid work
• Travel: None
  
  

The Fine Print

• Work is typically performed in a standard office setting with no travel required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be required to work more hours than normally expected during a regular workweek.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  

TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.