People & Onboarding Operations Director

MUST BE BASED IN NYC

About Hatch

At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.

Role Summary

The People & Onboarding Operations Director is responsible for ensuring that every new hire—from IC to executive—has a seamless, structured, and culture-aligned onboarding experience. They will own the systems, processes, and rituals that make Hatch (or your SaaS company) a high-performance, high-retention environment. They act as the connective tissue between recruiting, HR, managers, and leadership, ensuring that hiring translates into fast-ramping, engaged, and effective employees.

Core Responsibilities Onboarding Operations:

• Design, implement, and continuously refine the end-to-end onboarding process (from signed offer → 90-day ramp).
• Create playbooks, checklists, and automated workflows (e.g., Slack, Notion, HRIS, LMS).
• Ensure all IT, tools, and system access are ready for day one.
• Standardize onboarding rituals (orientation sessions, founder intro, buddy program, 30-60-90 check-ins).
• Develop onboarding experiences specific to functions (engineering, sales, customer success, ops).
  
  

People Operations

• Own the employee lifecycle processes (onboarding, transitions, offboarding) and ensure compliance.
• Partner with finance to manage headcount planning and reporting.
• Partner with managers to ensure every employee has a clear 30-60-90 day plan.
• Monitor employee engagement and retention trends; propose interventions.
• Manage and optimize HR systems (HRIS, performance review tools, ATS integrations).
  
  

Training & Development

• Build continuous learning programs, starting with “Hatch Certified” (or company-wide product/culture certification).
• Design manager enablement programs to ensure consistency in coaching and feedback.
• Partner with department leads to build tailored functional onboarding modules.
• Track knowledge gaps and coordinate ongoing training to close them.
  
  

Culture & Experience

• Drive alignment to company values during onboarding.
• Build scalable recognition programs and employee rituals.
• Act as an internal ambassador for employee experience, feedback, and communication loops.
  
  

Key Metrics & Outcomes

• Ramp Time to Productivity (e.g., % of hires hitting goals within first 90 days).
• New Hire Retention Rate (6-month / 12-month).
• Manager Satisfaction with Onboarding (via surveys).
• Employee Engagement Scores (pulse checks during onboarding).
• Process Efficiency (time/cost per onboarded employee, automation %).
• Internal Training Completion (certification and compliance completion rates).
  
  

What We Offer

• Competitive salary
• Hybrid work environment (4 days/week in our NYC office)
• Medical, dental, and vision benefits
• 401(k) plan
• Flexible PTO
• Opportunity to build at the ground floor of a high-growth, mission-driven company
  
  

Why Hatch

• Shape the future of AI-driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve hard problems that impact real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other