Partner Success Manager

We are seeking a highly strategic and partner-focused professional to join Global Scaled Partnerships as a Partner Success Manager. In this role, you will collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to enhance partner success, facilitate product adoption, and minimize churn across multiple products to drive top line goals.

Partner Success Manager Responsibilities:

• Develop and implement support strategies tailored to each program, ensuring efficient issue resolution and escalation processes
• Advocate for partner needs by influencing product and policy teams to create scalable solutions
• Provide partners with education and support on platform policies, best practices, and monetization strategies
• Create and curate educational content to help partners address common issues and maintain compliance on the platform
• Collaborate with Strategic Partner Managers, Product Teams, and Operations Teams to design and execute customized solutions that address specific partner challenges
• Work closely with Product Teams to gather and share feedback that informs product development and enhances the partner experience
  
  

Minimum Qualifications:

• 5+ years of experience in client management, customer success, customer support, or a related field
  
  

Preferred Qualifications:

• Proven analytical skills with the capacity to interpret data and make informed, data-driven decisions
• Effective communication and collaboration skills, with experience building and maintaining relationships with partners and cross-functional teams
• Proficiency in CRM software and other customer support tools
• Proficiency in managing multiple projects simultaneously and prioritize tasks effectively
• Experience in problem-solving skills with a proactive approach to identifying and addressing partner challenges
• Experience working collaboratively with cross-functional teams, including product, operations, and partner management
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$105,000/year to $152,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.