Operations Specialist

At MoneyGram, we're not just moving money - we're moving forward. Every day, we help millions of people around the world send funds quickly, securely, and affordably. As a trusted name in cross-border payments and money transfers, we're driven by purpose, powered by technology, and committed to collaboration, innovation, and impact.

We're looking for passionate individuals ready to shape the future of global financial services. If you're looking for a career where your work truly matters, and your ideas help transform lives, MoneyGram is the place for you.

What You Will Do:

• Act as the primary point of contact for MoneyGram's partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files
• Collaborate with internal teams (sales, product, etc) and external partners to identify and implement process improvements, driving operational efficiencies, and enhancing service delivery
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards
  
  

Primary Location

United States of America-Texas-Dallas

Other Locations

United States of America

Work Locations

VIRTUAL EMPLOYEES

Job

Customer Operations Support

Organization

Global Operations

Full-time

Job Posting

Sep 18, 2025, 3:03:00 PM

What We're Looking For:

• High school diploma or GED required, Bachelor's degree in Finance, Accounting, Business, or related field preferred
• 4-6 years of experience in bank operations, partner support, or financial services
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues
• Previous experience with MoneyGram products, POS systems, or financial institutions preferred
• Strong analytical and problem-solving skills with the ability to resolve complex financial issues
• Experience with reconciliation processes, financial reporting, and settlement systems
• Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat)
• Detail-orientated with strong documentation and audit trail management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices
• Experience in driving process improvements and system efficiency
  
  

Location:

• This position will be based remotely in the United States with a preference for Dallas, TX, Minneapolis, MN, or Columbus, OH.
  
  

Here Are Some Reasons You Will Love Working At MoneyGram!

• Flexible, remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / Vision Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Services Days
• Generous Parental Leave
  
  

Anticipated Base Pay: $24.00 - $40.00 per hour + participation in our annual bonus plan

The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About MoneyGram

MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world's largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces award three years in a row.