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The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the
Operations Coordinator is responsible for managing all aspects of the dayto-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively
supports the implementation of policies and procedures.
Key Responsibilities
Operational excellence / compliance
Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
Coordinate efficient opening and closing procedures
Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements to ensure a successful annual inventory
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools
and technology, equipment, etc.
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process andsupport Lean/5S strategies for optimal storage organization
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
Support overall success of boutique audits; partner with management to implement and execute action plans
Participate in daily set up and break down of boutique for opening/closing as needed
Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
Assist with special projects as needed
Consistently reach and aim to exceed all KPIs
Maison / industry knowledge
Develop fundamental brand knowledge to convey Cartier heritage and values
Remain current on all industry news, local/global competition, and connection to community
Share and collaborate with region and network peers on operational best practices
Teamwork
Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Elevate the level of operational excellence and ensure all day-today processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
Embrace and integrate diverse perspectives
Be an active member of the network Operations community
Qualifications
Education
Associate’s or Bachelor’s degree preferred
Additional language skills are a plus
Industry Experience
Previous operations experience in luxury retail, service or hospitality industry is a plus
Technical Skills / Abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills are required
Strong understanding of client service needs and priorities (internal and external)
Frequent moving of packages and product
Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
Collaborative approach with ability to foster a united work environment with a “can do” attitude
Intellectual curiosity and passion for learning
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be determined based on relevant skills and experience.
Niveau hiérarchique
Confirmé
Type d’emploi
Temps plein
Fonction
Ventes, Développement commercial et Administration
Secteurs
Commerce de détail d’articles de luxe et de bijouterie
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