Network Operations Center Technician

Job Description

• Develop and maintain training programs and operational documentation.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.

Technical Experience and Skills

• 1 to 3 years of technical experience in telecom or network operations.
• Knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
• Strong expertise in core networking protocols and diagnostic tools.
• Proficient in using standard tools such as Microsoft Office and relevant network databases.

Education

• High School Diploma or GED (required).

Work Schedule and Travel

• 10-hour shifts.
• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.