Manager of Voice Networks/Telecommunications - hybrid onsite 1-3 days a week

Salary: $170 - $190k/yr

The Manager, Voice Networks manages the staff responsible for major technology projects, Facility Master Plan moves, new construction, cabling and design/implementation of all telecommunications projects. This role is responsible for the development and analysis of complex technology RFPs and vendor management, including the development of benchmark measurements of performance for all areas within the identified scope of responsibility. The Manager is responsible for the development of all requirements/needs and identification of systems and/or tools to achieve successful departmental relocations with positive outcomes identified by thoroughness, anticipated impact and financial performance, as well as for post-installation review of data and customer perception to insure objectives continue to be achieved.

Manages vendor relationships/performance including preparation of detailed Statements of Work, appropriate competitive bidding, contract analysis, vendor and contractor management to insure timely and cost- effective completion.

Develops and implements performance benchmarks for vendors and staff to ensure that service delivery is achieved in an efficient and timely manner.

Manage assigned budget(s) (develop, track, maintain)

Institutes proactive measures to ensure projects and expenses are within organizational requirements.

Accountable for the anticipation of user needs that will be driven by departmental relocations. Accountable for the recommendation, design and implementation of applications that enhance the ability of departments to deliver service to their patients and staff

Participates in the development of standards and guidelines for the availability of service throughout the health system, identifying unusual applications and needs for assessment. Recommends variations from standards and guidelines, when appropriate, to improve service.

Responsible for hiring, onboarding, managing schedules, personnel actions, performance reviews, and performance improvement plans.

Plans, leads, and directs work of staff to ensure goals and objectives are completed.

Hybrid Remote = must currently live in Los Angeles area or willing to relocate to LA area for weekly onsite requirements

Qualifications

Experience Requirements:

Seven (7) plus years’ experience in the delivery of telecommunications or information technology services, with special emphasis on Automated Call Distribution (ACD), Automated Attendant, and RF services.

Two (2) plus years of Management/Lead experience preferred.

Cisco hardware and software to manage voice, data, and video communication networks.

VoIP (Voice over IP) configuration and maintenance of Cisco IP phones, call routing, and voicemail systems.

Solid grasp of enterprise networking protocols and technologies.

Educational/Certification Requirements:

Bachelor’s degree in Telecommunications, Information Technology, or related field.

Cisco Certification preferred (CCNA, CCNP, CCIE).