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Carousel is a fast-growing aftercare and logistics partner for luxury jewelry and accessories brands. We provide white-glove services that include warehousing, order fulfillment, repairs, returns management, and international logistics. We are looking for a detail-oriented and proactive Logistics & Customs Coordinator to join our team.
Role Overview
This role is critical in ensuring smooth daily fulfillment operations while also managing the complexities of international logistics. The ideal candidate will be equally comfortable picking and packing orders, as they are working with carriers, brokers, and customs officials to ensure shipments arrive on time and with all documentation in order.
Key Responsibilities
Execute daily pick, pack, and ship operations with accuracy and efficiency.
Coordinate inbound and outbound shipments with carriers, ensuring on-time delivery.
Manage all customs-related processes, including duties, tariffs, and compliance paperwork.
Work with freight forwarders and carriers to resolve shipping or clearance issues.
Track and report on shipment statuses, proactively addressing delays or complications.
Maintain accurate records of shipments, duties, and compliance documents.
Support inventory management and cycle counts as needed.
Partner with internal teams to prioritize orders and prevent shipping delays.
Qualifications
2+ years of experience in logistics, fulfillment, or 3PL operations.
Familiarity with customs processes, import/export documentation, and duties/tariffs.
Experience working with major carriers (FedEx, UPS, DHL, USPS) and freight forwarders.
Strong organizational skills with attention to detail.
Ability to problem-solve under pressure and communicate effectively with carriers and internal teams.
Proficiency in basic computer systems and shipping platforms.
A team-oriented mindset with flexibility to support a variety of operational tasks.
Nice to Have
Experience in luxury goods, jewelry, or other high-value inventory.
Prior work in a 3PL or warehouse setting.
Knowledge of international trade compliance regulations.
What We Offer
Opportunity to be part of a growing, dynamic team supporting luxury brands.
Competitive pay and benefits.
Hands-on experience in both fulfillment and international logistics.
A collaborative environment with room to grow.
Seniority level
Entry level
Employment type
Full-time
Industries
Retail Luxury Goods and Jewelry
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