Key Account Manager

Description

Job Summary:

The Key Account Manager (KAM) for Retail Convenience Stores will be responsible for managing and nurturing relationships with high-value retail convenience store customers. The KAM will serve as the primary point of contact for Key Accounts, initially with strong oversight and engagement with the Vice President of Chain & Business Development to drive strategic initiatives, maximize operational effectiveness, and execution of the customer development plan.

Requirements

Essential Duties and Responsibilities:

Account Management

Serve as the main point of contact for retail convenience store customers, managing a portfolio of key accounts to ensure satisfaction, product availability, and growth. Build and maintain strong, long-term relationships with clients.

Sales Strategy

Develop and implement tailored sales strategies for each key account to drive revenue growth, increase market share, and achieve company objectives within the retail convenience store segment.

Sales Forecasting & Reporting

Work with internal teams to forecast new site development, track performance against targets, and provide regular reports.

Negotiation & Contract Management

Lead contract negotiations with retail partners, ensuring mutually beneficial agreements that align with company objectives. Monitor contract terms and ensure compliance.

Customer Support & Issue Resolution

Proactively address any customer concerns or issues, ensuring timely resolution and maintaining a high level of customer satisfaction.

Market Intelligence

Stay informed of industry trends, competitor activities, and customer preferences to identify opportunities for growth and differentiation in the market.

Collaboration & Cross-functional Engagement

Work closely with operations, marketing, finance and supply chain teams to ensure successful openings, product launches, promotions, and campaigns. Collaborate with internal departments to address any customer service or operational challenges.

Budget & P&L Management

Oversee the financial aspects of key accounts, ensuring profitability and controlling costs ensuring maximum ROI.

Education

Job Requirements:

Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.

Experience

Minimum 10 years of experience in Key Account Management, Sales, or Business Development within the retail convenience store channel or related industries (e.g., FMCG, Consumer Goods, QSR).

Skills

• Strong negotiation, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM, Salesforce and MS Office Suite.
• Strong understanding of retail dynamics and convenience store operations.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and time-management skills.
  
  

Personal Attributes

• Self-motivated, results-oriented, and able to work independently.
• Collaborative and a team player, comfortable with cross-functional teamwork.
• Strategic thinker with a strong customer-first mindset.
  
  

Preferred Qualifications

• Experience in managing large or complex retail accounts.
• Knowledge of retail merchandising and promotional strategies in the convenience store space.
• Familiarity with inventory management and supply chain processes.
• Proven track record of driving sales growth and increasing market share.
  
  

Benefits

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Wellness Program
• Unlimited Paid Time Off
• Ongoing Team Member Development