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The AI platform for investors and bankers that generates alpha and drives upside.
Founded in 2020 by George Sivulka and backed by Peter Thiel and Andreessen Horowitz, Hebbia powers investment decisions for BlackRock, KKR, Carlyle, Centerview, and 40% of the world's largest asset managers. Our flagship product, Matrix, delivers industry-leading accuracy, speed, and transparency in AI-driven analysis. It is trusted to help manage over $15 trillion in assets globally.
We deliver the intelligence that gives finance professionals a definitive edge. Our AI uncovers signals no human could see, surfaces hidden opportunities, and accelerates decisions with unmatched speed and conviction. We do not just streamline workflows. We transform how capital is deployed, how risk is managed, and how value is created across markets.
Hebbia is not a tool. Hebbia is the competitive advantage that drives performance, alpha, and market leadership.
The Role
You'll be Hebbia's IT backbone. You'll keep our people and offices running. You'll handle walk-ups, tickets, conference rooms, events, and onsite hardware. You'll manage identity, access, and SaaS tools with care. You'll document what you learn so the whole company moves faster.
Responsibilities
Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
Write, maintain, and adhere to clearly documented runbooks for users and IT team
Administer SaaS apps like Google Workspace, Okta, Slack, Linear
Handle account provisioning and deprovisioning with precision and security
Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
Support cybersecurity and compliance objectives such as system audits and accreditations
Cover teammates during PTO; hand off cleanly across time zones
Join an on-call rotation; travel occasionally for office or event support
Who You Are
3–5 years in IT support or related roles
Clear, direct communicator; organized and detail-oriented
Demonstrated ability to self-manage against objectives and escalate appropriately
Known for white-glove support and customer service under pressure
Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc.
Hands-on with office AV systems and collaboration software: install, configure, maintain
Experienced with enterprise SaaS and modern ticketing/remote tools
The salary range for this position is set between $80,000 - $110,000. However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description.