Cube Hub Inc.

IT Computer Support Technician

Cube Hub Inc. Waterloo, IA
No longer accepting applications

Direct message the job poster from Cube Hub Inc.

Tier 2 deskside IT support at the Milan Parts Distribution Center and nearby locations. Responsibilities include hardware/software troubleshooting, asset management, user support, and basic equipment maintenance. This is a 100% onsite, first-shift position with on-call rotation, minimal local travel, and physical requirements (e.g., lifting up to 50 lbs, wearing metatarsals).


Top Skills & Must-Haves

  • Tier 2 IT Support (deskside troubleshooting, ticket handling via ServiceNow)
  • Hardware & Software Maintenance (imaging PCs, replacing printer parts, AV support)
  • Asset & Inventory Management (Asset Center updates, recordkeeping)
  • Technical Documentation (process logs, reports, customer updates)
  • Basic Networking & Security Knowledge
  • Microsoft Office & Standard IT Tools
  • Familiarity with Agile & ITIL Processes
  • Strong Communication Skills
  • Able to lift 50 lbs and work onsite with PPE


Relevant Job Titles

  • Infrastructure Support Technician
  • IT Support Specialist (Tier 2)
  • Desktop Support Technician
  • Field Service Technician
  • End User Support Analyst
  • Helpdesk Technician
  • Onsite Support Engineer
  • Systems Support Specialist


Experience in Manufacturing or Warehouse Environments?

Preferred. The environment is a distribution center, so prior experience supporting IT infrastructure in manufacturing, logistics, or warehouse settings (e.g., AV support in conference rooms, working with rugged devices, asset tracking, etc.) is a plus.

  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Information Services

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