Inside Sales Specialist - Hybrid

Overview

MTE is on the lookout for an Inside Sales Specialist. If you thrive in a vibrant workplace culture, we want to hear from you! At MTE, we value our employees, quality, customers, and teamwork. Interested? Apply now, and let’s discuss the future with MTE.

About MTE

Since our founding in 1982, MTE Corporation has become a recognized leader in power quality solutions. By combining the expertise of Milwaukee Transformer Co., Transformer Design Inc., and Milwaukee Electronics Corp., we pioneered innovative technologies like AC reactors and passive filters. Our acquisition of TEAL Electronics in 2016 has further enhanced our offerings, enabling us to provide industry-leading power quality and conditioning solutions.

With more than 100 years of combined experience in design and operations, our team utilizes cutting-edge tools and technology. This ensures that new designs and products meet the latest compliance standards and our customers’ needs, while also improving the bottom line. We offer simple yet robust power quality solutions across a variety of industries, including HVAC, Oil and Gas, Data Centers, Water/Wastewater, and many more. At MTE, we know power quality because power quality is all we do.

Here at MTE our mission is to maximize our customers’ productivity, by providing innovative power quality solutions. We invest closely with our customers in our work to exceed expectations. Collaboration and innovation drive us forward, making MTE a place where you can thrive. Join us - a 2023 & 2024 Top Places to Work award winner - and be part of a value-driven team!

Position Summary

Reporting to the Director of Sales Operations, the ideal candidate will possess knowledge in the customer service field, including handling customer interactions, order entry, internal and external customer support, shipping, and invoicing. The Inside Sales Specialist will be the central point of contact for commodity managers for an assigned portfolio. They will generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. The Inside Sales Specialist will support a Regional Sales Manager and/or Account Manager. The position will interface with engineering, marketing, supply chain, and operations to assist with the day-to-day functions needed to care for the account.

The Sales Specialist will also have responsibility for the roll-up of the demand plan in the SIOP Process and report out during Executive reviews.

The position is located at our Menomonee Falls, WI location. This is a hybrid role in the office 2-3 days a week. Core hours 9-3 with flexibility in start and end times.

Essential Functions / Responsibilities

• Qualifies opportunities. Works hand in hand with sales executives for further development and closure
• Grow customer relationships to understand customer needs and requirements
• Sourcing new sales opportunities through inbound lead follow-up
• Guide and process customer orders and inquiries in a fast-paced environment
• Communicate with customers via phone, email, and chat
• Solve customer problems and find the best possible solutions
• Experience working with Salesforce.com CRM
• Answer inbound calls with an elevated customer experience, including product availability, order status, pricing, and shipping details to customers
• Respond to shipping inquiries and answer order status questions
• Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with our customers
• Prioritize rush orders and special requests
• Collaborate and build cross-functional relationships with internal and external customers, including within their work team
• Responsible for the Demand Plan as part of the SIOP Process
• Ability to consolidate and present sales analysis