Inside Sales-Metals

Title: Inside Sales-Metals

Description

The Inside Sales Representative is responsible for initiating, building, and maintaining customer relationships while managing sales opportunities from lead generation through order fulfillment. This role requires a balance of customer engagement, sales execution, and coordination across internal teams to ensure customer satisfaction and company objectives are met.

Essential Duties/Responsibilities:

• Initiates, builds, and maintains customer relationships.
• Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, dealer resellers, business directories, Internet websites, and other sources.
• Handles inbound sales lead calls to convert calls into sales.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Overcomes technical and business objections of prospective customers.
• Determines the markup for material, considering market conditions, competitor positions, market application, volume of order, packaging requirements, freight costs, and customer importance.
• Determines where to source customer orders.
• Decides whether to use floor-stock or production based on lead time expectations, product specifications, and market applications.
• Establishes customer delivery dates in consideration of stock levels, product specifications, and logistics lead times.
• Investigates and recommends responses to customer complaints regarding shipments and/or claims, potentially involving negotiation or review.
• Decides how to respond to non-partner customer orders based on importance, stock levels, lead time, and demand. May decline opportunities or adjust order quantities.
• Tracks stock levels.
• Coordinates customer training.
• Prepares reports on business transactions.
• Manages contracts.
• Analyzes customer forecasts and develops stock and release programs.
• Recommends effective and efficient supply programs/contracts.
• Works with Outside Sales Representatives to maintain account activities and up-to-date literature.

Required Skills/Abilities:

• Strong interpersonal and communication skills; ability to engage stakeholders at all levels and negotiate effectively.
• Ability to analyze complex information and make sound decisions.
• Strong organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and manage competing priorities.
• Strong problem-solving skills with a proactive approach.
• Ability to complete responsibilities with minimal supervision.
• Ability to work effectively in a fast-paced and sometimes stressful environment.
• Proficiency with Microsoft Office.

Education and Experience:

• Bachelor’s degree in a related field preferred.
• Three years of inside sales experience preferred.
• Metal industry experience preferred.
• U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.