General Manager - Charlotte

Universal Parking is looking to hire a General Manager to lead and expand operations in the Charlotte market.

About Us

At Universal Parking, our team members are the cornerstone of our success. We are honored to be recognized as a 2024 Top Workplace by the Atlanta Journal-Constitution, a reflection of our commitment to fostering a workplace where employees feel respected, supported, and empowered to thrive. With over 175 years of combined management experience, we provide tailored parking management solutions that meet the diverse needs of our clients. Our end-to-end services ensure seamless operations and exceptional customer satisfaction. Join a company that values excellence, innovation, and a positive work environment!

Why Universal Parking?

• Leadership role with high impact and growth potential
• Opportunity to shape and develop a new market
• Competitive salary and benefits package
• Strong company culture with a focus on employee success and professional growth
  
  

Job Purpose

The General Manager will be instrumental in launching and leading Universal Parking’s operations in the Charlotte market. This role will initially focus on business development—identifying opportunities, securing new contracts, and establishing operational excellence. As the market stabilizes, the General Manager will oversee day-to-day operations across multiple locations, manage financial performance, and build a high-performing team to achieve long-term success.

Principal Responsibilities

• Market Expansion & Business Development: Identify and secure new business opportunities, establish strong client relationships, and position Universal Parking as a leading provider in Charlotte.
• Operational Leadership: Oversee daily operations across multiple locations, ensuring efficiency, consistency, and excellence in service delivery.
• Strategic Growth: Develop and execute strategies to scale operations, drive profitability, and expand market presence.
• Financial Management: Manage budgets, optimize costs, and maintain financial health while ensuring operational sustainability.
• Team Development: Recruit, train, and lead managers and staff, fostering a culture of high performance and professional growth.
• Client Relations: Act as the primary point of contact for key clients, ensuring service expectations are met and exceeded.
• Quality & Compliance: Establish and enforce policies, procedures, and company standards to maintain operational excellence.
• Performance Evaluation: Monitor and analyze operational and financial metrics, implement improvements, and report progress to senior leadership.
• Issue Resolution: Address operational challenges, customer concerns, and employee performance matters while maintaining business continuity.
  
  

Working Conditions

This role requires both office-based and fieldwork, with regular travel between locations and client meetings. The General Manager must be comfortable working in various environments, including parking facilities, client sites, and corporate settings.

Benefits

• Comprehensive health, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for career development and growth
  
  

Join Universal Parking and lead the expansion of our Charlotte market, shaping the future of our operations in this dynamic new region!

• Proven experience as a General Manager or in a senior management role with similar responsibilities.
• Strong business development acumen with a track record of securing and growing client accounts.
• Expertise in budget management, operational efficiency, and strategic planning.
• Excellent leadership, communication, and negotiation skills.
• Highly analytical mindset with problem-solving abilities and attention to detail.
• Ability to manage cross-functional teams and lead in a fast-paced environment.
• Bachelor’s degree in business administration, management, or a related field (preferred).