Fraud Operations Specialist

Job Title: Fraud Operations Specialist

Duration: 6+ Months Contract

Location: Onsite - St. Petersburg, Florida

Job Description:

We are looking for two strategic and hands-on Fraud Operations Specialists to work on-site at our St. Petersburg, FL office. The resource will be responsible for conducting a comprehensive review of our current fraud operations, designing and implementing process improvements, and developing a robust training and talent management framework. This role is ideal for a proactive problem-solver with deep expertise in fraud analytics and operations who can drive change and deliver measurable results.

Scope of Work & Key Deliverables The consultants provided will be expected to accomplish the following phases of work:

Phase 1: Process Review and Optimization

· Conduct a comprehensive review of existing fraud operations processes.

· Identify gaps, inefficiencies, and potential improvement areas.

· Develop detailed recommendations for streamlining processes.

· Create a high-level plan for process improvement.

· Develop metrics and KPI tracking mechanisms.

o Deliverable: Comprehensive review report with recommendations and KPI framework.

Phase 2: Project Rollout and Implementation Planning

· Collaborate with our internal team to develop a prioritized implementation roadmap based on the expected benefit/impact of opportunities identified in Phase 1.

· Develop detailed implementation plans for each high-priority opportunity.

o Deliverable: Prioritized roadmap and detailed implementation plans.

Phase 3: Education, Training, and Talent Management

· Assess current training programs and identify knowledge gaps.

· Design and develop a comprehensive training curriculum.

· Conduct a skills gap analysis for the current team.

· Develop talent development strategies.

· Design performance evaluation criteria specific to fraud analytics and operations.

o Deliverable: Comprehensive training curriculum, skills gap analysis report, and talent development strategy document.

Qualifications and Experience:

· 5+ years of experience in fraud operations, fraud analytics, or a related field, with a proven track record of process improvement.

· Prior experience in a consulting or internal project-based role is highly desirable.

· Demonstrated expertise in mapping processes, identifying inefficiencies, and designing optimized workflows.

· Strong experience in developing and implementing KPIs and performance metrics.

· Proven ability to design and deliver effective training programs and conduct skills assessments.

· Excellent analytical, problem-solving, and root-cause analysis skills.

· Outstanding communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.

· Self-motivated, able to work independently, and manage a project from discovery to implementation.

Team Profiles

· Profiles must clearly demonstrate relevant experience in fraud operations, process optimization, and training/ talent strategy development.

· Include a description of each consultant's role and responsibilities on this project.

Logistics:

· This is a full-time, on-site contract position for a duration of 3-6 months.

· Candidates must be located in or willing to relocate to the St. Petersburg, Florida area for the contract duration.

· All work will be performed at the client's office location.