Front Office Administrator

Brief Description

The Front Office Administrator is the first point of contact for patients and strives to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work one of the following shifts listed below)

Monday - Friday 6:45AM - 3:15PM

Job Duties

• Interacts with all patients and visitors with warmth and professionalism
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments
• Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed
• Attend mandatory meetings and trainings
• Other duties as assigned
  
  

Benefits

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• 401(K) Retirement Plan with employer matching contribution
• Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
• Employee Assistance Program
• Free Term Life Insurance Policy
• Tuition discounts with a number of schools:
• St. Mary's University - 10% discount
• University of Northwestern - St. Paul - 10% discount for select programs
• Bethel University - $400 Scholarship per term for select programs
• Capella University - 10% tuition discount plus additional perks
• Adler Graduate School - 10% tuition reduction
  

Requirements

Qualifications:

• Highschool diploma or equivalent
• Experience working in health care facilities and an interest in behavioral health preferred
• Ability to prioritize responsibilities in a fast-paced environment
• Strong attention to detail
• Positive attitude
• Proficiency in technology and computer use including Microsoft Office Suite
• Strong communication and interpersonal skills, both written and verbal
• Ability to manage stress while navigating difficult situations and escalated patient interactions
• Keep all business information strictly confidential
• Commitment to position for minimum of 1 year
• Physical requirements include:
• Occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.