Fitness General Manager

General Manager Job Description

General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time boxers) and securing member referrals. Under the management of a Franchise Owner and with the support of a Rumble Experience team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our mission of fueling energetic communal experience.

Requirement:

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training sales team
• Ability to lead and motivate all staff
• Ability to manage and drive multiple revenue streams, including memberships, packages, and retail
• Ability to recognize areas of improvement and make changes using good judgment
• Ability to identify and resolve issues effectively
• Ability to excel in a fast changing, diverse environment
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software
  
  

Duties:

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Develop and maintain strong B2B partnerships to optimize growth
• Plan and participate in grass roots efforts
• Obtain referrals from existing and new members
• Lead Management
• Follow the LASER process to convert Leads to Members
• New member acquisition and converting non-members to members
• Strategic Planning and Execution
• Develop and implement strategies for growth, setting goals, and ensuring operational alignment with business objectives
• Review sales and goal daily
• Collaborate with studio owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a weekly/monthly/quarterly basis to ensure financial targets are met
• Membership and Boxer Relations
• Build rapport and lasting relationships all members
• Stay on top of retention tasks by running daily and weekly reports
• Handle all Boxer concerns with a solutions-focused attitude in a timely manner
• Rumble Team
• Lead, motivate, and develop staff
• Set performance goals and provide a plan of action
• Supervise and evaluate Rumble team performance and provide feedback to drive results
• Hire and train new Rumble team members
• Manage Rumble sales and class schedule
• Operations
• Optimize processes and manage resources
• Maintain cleanliness and organization of the Studio
• Ensure all technology is working and submit trouble tickets when necessary
• Ensure compliance with all relevant regulations and develop fair workplace policies
  

Compensation & Benefits:

• This position offers competitive base + commission + bonuses; based on experience & performance
• Commission paid on personal sales
• Opportunity to bonus, based on studio performance and goals
• Medical, dental, and vision benefits
• Paid holidays
• Complimentary Rumble Classes at the home studio
  
  

Company Overview:

Rumble is a Premium Indoor Boxing™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment. We are an inclusive, inspiring, low-impact/high-intensity boxing experience for all ages and body types. No matter where you are in your fitness journey, Rumble will elevate your fitness.

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