Document & Training Specialist

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties And Responsibilities

The Documentation and Training Specialist will serve as the primary administrator for the Learning Management System (LMS), training development website, collaborating closely with subject matter experts, training managers, and other key stakeholders. This role is responsible for managing and overseeing all training-related functions, including tracking and reporting expenditures, coordinating material updates, and ensuring smooth LMS operations. Additionally, the Documentation and Training Specialist will actively participate in evaluating training needs and provide valuable input to the Manufacturing, Distribution, and Fulfillment training team for the design and enhancement of both new and existing curriculum. The position will also ensure that all training programs and materials remain current and aligned with organizational goals.

Key Responsibilities

• Assist with assessing, designing, developing, and evaluating learning solutions using instructional design methodologies and adult learning principles; including creating teaching aids, multimedia content, and ensuring consistent application of style guides for various learning environments
• Manage department project deliverables and timelines to achieve goals, objectives, and quality expectations for initiatives
• Administer the Manufacturing LMS, manage employee training records and certifications, track instructor capacity, and oversee project deliverables and budgets for the training department
  
  

Skills, Experience And Requirements

Education and Experience:

• Bachelor's degree from four-year college or university and 2 years of experience; or 5 years related experience; or equivalent combination of education and experience
  
  

Skills And Qualifications

• Intermediate proficiency with Adobe Creative Suite (InDesign, Photoshop, Acrobat Pro, Illustrator), Google Suite (Slides, Docs, Sheets), and basic proficiency in e-learning software such as Articulate 360 and Adobe
• Proficient in the ADDIE instructional design model, with familiarity in others (e.g., SAM) and evaluation methods like Kirkpatrick
• Excellent organizational and project management skills, with a preference for experience in PM software (e.g., Hive)
• Strong written, oral, and interpersonal communication skills, with the ability to interpret and create technical documentation and present effectively to groups; capable of performing financial calculations, interpreting data, and solving practical problems efficiently
• High-level computer expertise, including database, spreadsheet, and presentation applications; preferred experience in training others on software; advanced knowledge of Web design and development, and significant exposure to LMS design and development
• Self-directed, highly organized, detail-oriented, and able to manage multiple projects simultaneously in a fast-paced environment; possesses a collaborative approach, exercises discretion, maintains confidentiality, and effectively utilizes resources
  
  

Visa sponsorship not available for this role

Salary Ranges

Compensation: $54,650.00/Year - $78,100.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)