Director of Repossessions - Lease

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

As a Director of Repossessions - Lease, you will oversee the entire repossession process for assigned delinquent automobile loans, ensuring efficiency and compliance. You will review and enhance departmental process flows, policies, and procedures, identifying gaps and opportunities for improvement to meet all compliance and legal requirements within State and Federal guidelines. Additionally, you will develop and monitor Key Performance Indicators (KPIs) to track department performance against targets, reporting monthly, quarterly, and annual results to senior management. Conducting due diligence on current and potential repossession vendors will be a key responsibility, ensuring they operate within FIFS contractual guidelines and meet performance targets. You will maintain strong relationships with repossession, transportation, and auction vendors, as well as internal partners, including Settlement, Titling, Customer Support, and Collections. Furthermore, you will establish and nurture relationships with industry peers to stay informed about trends and potential regulatory changes. Join our team to leverage your expertise in managing repossession processes and drive continuous improvement in a dynamic and compliant environment.

Essential Duties And Responsibilities

• Manage the repossession process for all Stellantis Financial Services US vehicles
• Develop and/or fine tune processes to increase efficiency and performance results
• Manage repossession vendor relationships, including vendor due diligence visits
• Manage selection of repossession agents, negotiate fees, and verify insurance and bond coverages
• Ensure compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements
• Manage the processing of vehicle reinstatements and/or redemptions
• Manage the processing and release of impounded vehicles
• Work closely with the Risk Management, Compliance and Digital teams to automate processes
• Work closely with and respond to the Compliance Department on CFPB, state and local audit requests
• Partner with Compliance to ensure all applicable repossession laws are followed
• Develop and execute cross-channel business deliverables
• Lead the development of strategies, workflow processes, and process management for Repossession
• Establish monthly and annual performance targets for Repossession
• Lead and coach Repossession team in all aspects of their roles
• Provide weekly, monthly, quarterly, and annual performance tracking versus targets, challenges, and new tests, as well as economic and external impacts on performance for Repossession
• Analyze associate and team performance and provide direction to managers in communicating performance and goals
• Contribute to Senior level meetings and high-level decision making
• Other duties may be assigned
  
  

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of 5 years of experience in asset recovery, collections, or repossession management.
• Minimum of 4 years of senior management experience within a financial institution, along with experience managing staff.
  
  

Education

• A bachelor’s degree
  
  

Skills Required

• Experience in developing and monitoring Key Performance Indicators (KPIs) to track performance.
• Proven track record in conducting due diligence on vendors and ensuring compliance with contractual guidelines.
• Strong understanding of State and Federal regulations related to repossession processes.
• Experience in maintaining relationships with repossession, transportation, and auction vendors, as well as internal partners such as Settlement, Titling, Customer Support, and Collections.
• Ability to establish and maintain industry relationships to stay informed about trends and regulatory changes.
• Advanced Excel skills
• Intermediate MS Office skills (PowerPoint, Word, Outlook).
• Excellent communication and interpersonal skills
• Strong analytical skills with the ability to interpret data and trends
• Identifies and resolves problems in a timely manner; Generates creative solutions;
• Demonstrates attention to details
• Coordinates projects; Communicates changes and progress; Completes projects on time
• Overtime required – required on an as needed basis.
• Travel - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, Texas; or Houston, Texas
  
  

Qualifications Preferred

• A bachelor’s degree in business or finance
  
  

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.