Director of Quality Manufacturing

Location:

Lakeland, FL, US, 33815

Requisition ID: 16772

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

The Director- Quality, Security & Compliance is responsible for the physical security of the facility, ticket quality and compliance with industry standards, maintenance of certifications and standards as well as Information Technology maintenance and needs of the facility.

The Director will serve as the client liaison for any security questions or inquiries from customers. The Compliance and Security Manager reports to the Director and is directly responsible for the Security Team, physical security of facility and all Compliance to ISO standards and other certifications Brightstar Lottery pursues and maintains.

The Quality Control Manager reports to the Director and is responsible for ensuring printed product meets industry and client expectations for ticket security. The manager is responsible for implementation and maintenance of quality controls.

Security

• Coordinates physical security operations in accordance with established guidelines.
• Interfaces with lottery security directors/investigators for routine and random inspections of plant.
• Investigates and makes recommendations on all discrepancies on security violations.
• Interfaces with lottery auditors (internal and external) for audit issues.
• Oversees control and destruction of non-conforming products.
  
  

Quality and Product Security & Integrity

• Aids the Quality Department on quality and ticket security related issues.
• Recommends improvements to the Quality Department on ticket testing protocols.
• Reports to top Management on trends and performance compared to other instant tickets manufacturers.
  
  

ISO Compliance

• Support the Compliance Manager on internal and external audits and compliance to existing procedures.
• Provide directions for continuous improvement, client complaint response.
  
  

Other

• Establish objectives and measure results for his/her departments.
• Define training needs for his/her departments and propose training plan.
• Perform other duties as required.
  
  

Qualifications

Global Requirements

• Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc
  
  

Education And Experience Required

• Bachelor’s Degree in Engineering, Business or Accounting and seven (7) years work experience in related fields or equivalent combination of education and experience.
  
  

Skills Required

• Excellent organizational and leadership abilities
• 7 years supervisory experience, preferably in a high security environment.
• Lottery experience an asset.
• Audit experience
• Strong communication and interpersonal skills across all levels of the organization
• Skilled in training development and presentation
• Effective written communication skills to create and deliver reports to senior management.
• The ability to establish and maintain a professional and effective working relationship with employees at all levels in the organizations and external entities is essential to this position.
• Microsoft Office Suite experience required at intermediate level.
  
  

Preferred Education, Experience Or Skills

• Certifications in a related field of study
• Six Sigma and Lean experience
  
  

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $96,632 - $250,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Lakeland