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This range is provided by Lawrence Harvey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$180,000.00/yr - $190,000.00/yr
Additional compensation types
Annual Bonus
Director of Customer Success & Implementations (AI / SaaS – Retail & Fashion Focus)
I’m partnered with a fast-growing AI technology company that is transforming how global retail and fashion brands operate. We’re looking for a Director of Customer Success & Implementations to lead enterprise AI deployments, strengthen executive relationships, and ensure customers realize the full impact of cutting-edge agentic AI solutions.
This is a high-visibility role combining strategic client success, project delivery, and long-term account growth—ideal for a consulting leader or SaaS strategist ready to step into a global, customer-facing role.
Key Focus Areas
1. Customer Success & Executive Engagement
Serve as a trusted advisor to C-suite stakeholders across Fortune 1000 fashion & retail brands.
Lead change management efforts to ensure adoption and measurable business outcomes.
Present ROI-driven insights to strengthen partnerships and grow accounts.
2. Implementation Management & Delivery
Oversee multiple complex, global AI implementations—ensuring on-time, on-budget success.
Manage project leaders and coordinate resources across global teams.
Drive process improvements and best practices in delivery and client onboarding.
Own budget management and milestone tracking for implementation portfolios.
3. Strategic Growth & Expansion
Identify upsell and cross-sell opportunities within key accounts.
Partner with sales, marketing, and product teams on customer acquisition strategies.
Monitor market trends, competitive intelligence, and retail/AI developments to shape future initiatives.
What’s in it for You?
✅ Partner with Fortune 1000 retail & fashion leaders on transformative AI projects
✅ Be part of a high-growth SaaS company revolutionizing retail analytics
✅ Rapid career progression in a flat, entrepreneurial environment
✅ Generous compensation package with performance incentives
✅ Flexibility: remote-first with opportunities for international travel
What You Bring
7–10 years’ experience, including 3–4 years in management consulting
Strong background in customer success, project delivery, and stakeholder management
Experience with B2B SaaS, AI, or enterprise software implementations
International exposure (Europe/Asia) and additional language skills a plus
This role offers a unique chance to drive customer success, implementation excellence, and strategic growth at the forefront of AI transformation in retail.
Director of Customer Success & Implementations (AI / SaaS – Retail & Fashion Focus)
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and Retail
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