Director of Customer Success

Director of Customer Success

Location: US Remote - New York, New Jersey, Orlando, Miami, or Atlanta preferred but not required

Salary: $90,000 - $180,000

I’m working with a global FoodTech company dedicated to making fried food healthier, while also enhancing its quality, and they’re looking for a Director of Customer Success – North America to oversee everything from initial pilots to full-scale rollouts and ongoing adoption. You’ll build and lead a high-performing Customer Success & Support team, develop effective training and implementation strategies for multi-unit QSRs, and ensure the customers achieve meaningful, measurable improvements in their operations. The ideal candidate may be based in New York, New Jersey, Orlando, Miami, or Atlanta, but other locations will be considered as is primarily a remote role.

Responsibilities:

• Oversee pilots, rollouts, and ongoing success for enterprise QSR accounts in North America.
• Build and lead the Customer Success & Support team, setting clear standards, processes, and KPIs.
• Create and deliver training programs for operators and field teams, ensuring measurable operational improvements and strong ROI.
• Act as the senior point of contact for key customers, driving retention and account growth

Qualifications:

• 7+ years in customer success, technical sales, or training within large-scale foodservice or QSR.
• Proven track record rolling out back-of-house solutions across multi-unit chains.
• Strong knowledge of kitchen operations, food safety, and change management.
• Experienced team builder with excellent communication and stakeholder management skills.
• Willing to travel across North America (40–50%)

If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot com

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!