Customer Success Manager

We’re looking for our next Customer Success Manager to join Electives and serve as a strategic partner to our clients, driving adoption, retention, and growth. You’ll be the trusted point of contact for your clients, delivering seamless learning experiences while shaping long-term learning strategies. Acting as an extension of our clients’ People teams, you’ll help employees develop, grow, and thrive through access to world-class experts. Internally, you’ll serve as the voice of the customer, ensuring their perspective shapes decisions across Electives. And in every interaction, you’ll uphold our three E’s: making Electives easy for HR teams, effective for their business, and enjoyable for learners.

The perspective you bring:

• Client-obsessed and strategic. You anticipate client needs, see the bigger picture, and translate their business goals into actionable learning strategies.
• An internal champion. You thrive on cross-functional collaboration, bringing the client's voice into conversations with our Product, Learning Experience, Engineering, and Business Development teams
• Talent development ally. You understand how HR, People, and L&D leaders think, and you know how to position learning solutions within their broader priorities.
• Innovative mindset. You’re eager to explore emerging tools (including AI) and industry trends to enhance client outcomes.
• A builder. You’re comfortable in a startup environment where systems are evolving, and you enjoy creating scalable processes.
• A lifelong learner. You invest in your own growth, staying open, curious, and adaptable—just like the learners we serve.

How you drive success:

• Build and maintain trusted partnerships with client stakeholders through regular check-ins, debriefs, and strategic planning conversations.
• Drive adoption, improve Net Revenue Retention, and expansion by aligning Electives’ offerings with client business goals and learning priorities.
• Listen to client needs and serve as their advocate internally.
• Design and implement learning strategies tailored to client needs, with an eye toward innovation and scalability.
• Oversee class and program delivery logistics to ensure seamless learner and instructor experiences.
• Monitor account health, proactively surface risks, and identify opportunities for improvement and expansion.
• Deliver actionable insights to clients through data-driven reporting and recommendations.
• Stay current on HR tech trends, learning innovations, and AI applications to bring fresh ideas into client conversations.
• Develop and share best practices with the CSM team to continually improve our impact.

Your learning toolkit:

• 4–6+ years of experience in client success, account management, or strategic client-facing roles.
• Startup experience preferred; comfort with ambiguity and change required.
• Experience partnering with HR, People, L&D, and senior leaders to design impactful programs.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment, and the ability to work independently.
• Enthusiasm for employee learning, culture, and innovation.