Appointment Desk Specialist (US Based Client)

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Employment Type: Full-Time Employment

Work Setup: Onsite onboarding for two weeks, followed by a transition to a remote setup.

Work Schedule: Night Shift (Following U.S. Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 40,000 PHP to 50,000 PHP/Monthly

Position Overview

Provide professional virtual front desk and appointment support across Columbia's multi-state clinics. The Appointment Desk Specialist will manage patient communication via phone, email, text, and chat, handling scheduling, reminders, and administrative coordination—all while maintaining empathetic, efficient service.

Duties And Responsibilities

• Respond to inbound patient inquiries across channels (phone, email, text, chat)
• Schedule, confirm, and manage patient appointments across all clinic locations
• Send reminders and follow-up communication for upcoming appointments
• Provide front desk support remotely, including patient inquiries and visit preparation
• Document all patient interactions accurately within clinic systems
• Adhere to patient privacy and HIPAA regulations
  
  

Job Requirements

• Bachelor's Degree of any related field
• 3 years of U.S. healthcare front-desk or appointment coordination experience is required.
• Proficiency with any EMR/Billing platform is required.
• Detail-oriented with a track record of accurate, timely work
• Excellent communication, problem-solving, and organizational skills.
• Comfortable managing high-volume, multi-channel patient communication
• Familiarity with scheduling tools and healthcare workflows
• Ability to work independently and meet deadlines in a fast-paced environment.
  
  

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

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