Assistant Box Office Manager

Description

The Assistant Box Office Manager supports management with all tasks related to the daily operation of the box office, including but not limited to audience services and support, ticket sales and distribution, reconciling daily sales, managing the Envoy visitor access system, and leading box office staff during ticketed Juilliard performances. The ideal candidate is self-motivated, open to taking on new tasks and challenges, and enjoys collaborating with a team.

The salary range for this role is: $53,000-$58,000 per year.

There are two vacancies. The schedules will be as follows: Tuesday-Saturday, 10AM-6PM; Wednesday-Sunday, 12PM -8PM. These schedules may need to change to accommodate our performance calendar.

About The Department

The Juilliard Box Office provides ticketing services across Juilliard’s divisions. Our goals are to provide a safe, and full house for our Student Performers and to increase ticket revenue, the proceeds of which benefit the 90% of Juilliard students who receive scholarship support.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities

• Leads box office operations for ticketed Juilliard performances, including on nights and weekends.
• Manages and schedules a team of part-time box office staff. Trains, mentors, and supports our team.
• Facilitates ticket sales and distribution for all ticketed events to Juilliard community, membership, donors, and the public.
• Proactively identifies and calmly responds to any customer or ticketing issues that may arise.
• Troubleshoots and solves e-ticket access for customers in-person and online.
• Assists in building, monitoring, and maintaining all ticketed events in Spektrix ticketing system.
• Executes important pre-show ticketing duties including collecting complete and accurate data from customers in-person (using our ticketing system, Spektrix) and collaborating with front of house staff.
• Is the point person for all in-person related tasks including will-call, customer service, troubleshooting, and problem-solving.
• Reconciles and accounts for all cash and checks received, verifies daily cash reports, maintains accurate bookkeeping documents, and deposits all ticket receipts. Creates and maintains reports for various stakeholders across Juilliard.
• Supports Box Office management with various tasks and special projects, and other duties as assigned.
• Upholds a friendly and courteous demeanor with all patrons.
  
  

Minimum Requirements

• Knowledge of ticketing systems and a background working in box offices.
• Comfortable with regular interactions with members of the public, especially students and seniors.
• Basic computer skills, especially with Microsoft Office programs.
• Some familiarity with the arts.
• Availability to work nights and weekends in addition to regular office hours.
• Professional and positive demeanor.
  
  

Preferred Qualifications

• Bachelor’s Degree.
• Experience with Spektrix.
• High level of skill in Microsoft Excel.
• Previous management of part-time or temporary staff.
  
  

Nondiscrimination Policy

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.